Debt Collection Professional
Roy Woods
Resolutions Specialist
Oak Park,IL
Summary
The primary objective is to be available every day. To utilize and merge the thirty-seven years of accounts payable and receivables as well as personnel specialist and record keeping experience with a company with growth potential.
Overview
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Work History
County Collector
Harris & Harris
02.2022 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Persistently reached out to 100-250 customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Contacted customers to discuss payment schedules and set up or immediately process payments
- Persistently reached out to customers with extremely past due accounts to recover lost revenue
- Achieved performance goals on consistent basis
Consumer Collections
Asset Recovery Solutions
04.2021 - 01.2022
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Researched accounts and completed due diligence to resolve collection problems.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing and other techniques to locate debtors.
- Used probing techniques to determine debtors' reasons for delinquency.
- Trained new team members on scripts, company services, and collection strategies.
- Quantified debtor balances to avoid late payments and bad credit.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Established relationships with customers to encourage payment of delinquent accounts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Negotiated to collect balance in full
- Processed payments and applied to customer balances
- Worked in call center environment handling manual and automatically dialed outbound calls
- Maintained outbound call rate of 200 calls per day
Legal Assistant
Law Office Of Pucin / Friedland
09.2016 - 03.2020
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Organized documents to manage paper and electronic filing systems of clients
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
- Prepared and drafted correspondence and legal forms to maintain smooth communications
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
- Maintained call volume of 200 outbound calls daily.
Commercial Retail Collector
Merchants Credit Guide
06.2010 - 08.2016
- Obtained agreement on potential balance payoff and payment terms within guideline limits.
- Performed research on computer systems and documented current status, payment expectations, notes of conversations and other relevant information.
- Used mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding accounts and balances.
- Prepared and submitted reports to management of proposed payment settlement details.
- Kept company-sensitive documents secure.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Established relationships with customers to encourage payment of delinquent accounts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Analyzed customer financial records to determine appropriate payment plan.
- Developed and documented collection procedures and policies to comply with government regulations.
- Used mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding accounts and balances
- Kept company-sensitive documents secure
- Performed research on computer systems and documented current status, payment expectations, notes of conversations and other relevant information
- Prepared and submitted reports to management of proposed payment settlement details
- Obtained agreement on potential balance payoff and payment terms within guideline limits
- Contacted customers to discuss past-due accounts and negotiated payment plans
- Responded to customer inquiries and provided detailed account information
- Maintained accurate records of customer accounts, payments and payment plans
- Entered client details and notes into system for interdepartmental access and review
- Worked with customer to create debt repayment plan based on current financial condition
- Listened to customers and negotiated solutions that met creditor and debtor needs
- Researched billing errors and discrepancies to initiate corrective action
- Established relationships with customers to encourage payment of delinquent accounts
- Monitored customer accounts for payment delinquency and initiated collection efforts
- Processed debtor payments and updated accounts to reflect new balance
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Analyzed customer financial records to determine appropriate payment plan
- Developed and documented collection procedures and policies to comply with government regulations
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
- Generated and distributed monthly customer statements
- Maintained consistent mandatory 150-200 calls daily
Education
Bachelor of Arts - Radio Broadcasting
Columbia College Chicago
Chicago, IL02.1985
Master of Arts - Mass Media Communications
Full Sail University
Winter Park, FL06.2019
Associate of Arts - Fine Arts
Southern Illinois University Carbondale
Carbondale, IL05.1984
Skills
- Account Reviews
- Fair Debt Practices
- Skip Tracing
- Payment Acceptance
- Collections Processing
- Debt Management
- Issue Investigation
- Repayment Plan Structuring
- Delinquent Account Management
- Heavy Lifting
- Payment Schedules
- Call Center Experience
- Performance Improvements
- Script Usage
- Proficiency in MicroSoft Word, Adobe, Outlook,
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
County Collector
Harris & Harris
02.2022 - Current
Consumer Collections
Asset Recovery Solutions
04.2021 - 01.2022
Legal Assistant
Law Office Of Pucin / Friedland
09.2016 - 03.2020
Commercial Retail Collector
Merchants Credit Guide
06.2010 - 08.2016
Bachelor of Arts - Radio Broadcasting
Columbia College Chicago
Master of Arts - Mass Media Communications
Full Sail University
Associate of Arts - Fine Arts
Southern Illinois University Carbondale
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