Roya Aman
Seattle,WA
Summary
Experienced operations manager and relationship banker with a demonstrated history of working in the banking industry. Strong operations and sales professional. Organized and detail oriented; with 7 years of cash handling and customer service experience. Understands general accounting and finance concepts as well as achieving branch goals, multi-tasking and office skills. Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
19
19
years of professional experience
Work History
Branch Operations Supervisor- Account Management
First Financial Northwest Bank
06.2017 - Current
- Coordinated engagements with outside vendors and assisted with data gathering for auditors, actuaries and consultants.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
- Generated financial and operational reports to assist management with business strategy.
- Managed over 50-70 calls per day.
- Sending and approving 10-20 wires per day both international and domestic.
Assistant Manager
Bank of America
03.2010 - 03.2017
- Management & Leadership, Audits, Proven track record of successful cross-selling, Provided sales and operations support
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales/ Department Scheduling
Jc Penny
01.2005 - 02.2010
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
High School Diploma -
Tyee
SeaTac, WA01.2003
Skills
- Microsoft office; Excel, PowerPoint, Outlook, MS word
- Proficient verbal & written communication skills
- Customer Service & Sales Development
- Account Review
- Business Development
- Client Relationship Management
Languages
Farsi
Full Professional
Timeline
Branch Operations Supervisor- Account Management
First Financial Northwest Bank
06.2017 - Current
Assistant Manager
Bank of America
03.2010 - 03.2017
Sales/ Department Scheduling
Jc Penny
01.2005 - 02.2010
High School Diploma -
Tyee
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