Roya Barker
Killeen,TX
Summary
Dynamic and compassionate professional with extensive experience in caregiving and culinary roles, notably at Sundance Memory Care. Excelled in providing emotional support and daily living assistance, enhancing quality of life for clients. Demonstrated exceptional time management and multitasking skills, significantly reducing food waste by implementing efficient preparation techniques.
Overview
13
13
years of professional experience
Work History
Caregiver
Treehouse For Friends Llc
06.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
Cook's Assistant
Rosewood Nursing and Rehab Center
07.2023 - 06.2024
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Portioned meals according to recipe specifications, limiting kitchen waste.
Caregiver
Sundance Memory Care
05.2021 - 09.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Cook
Stripes Convenience Store
03.2016 - 06.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Customer Service Representative
Teleperformance
10.2011 - 07.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Kankakee High School
Kankakee, IL05.2009
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Patient Care
- Daily living assistance
- Multitasking and Organization
- Personal Hygiene Assistance
- Basic Housekeeping
- Emotional Support
- Strong Ethics
- Meal Preparation
- Compassionate Care
- Flexible Schedule
- Verbal and written communication skills
- First aid and safety
- Dementia Care
- Medication and Appointment Reminders
- Alzheimer's Care
- Behavioral Management
- Documentation
- HIPAA Compliance
Timeline
Caregiver
Treehouse For Friends Llc
06.2024 - Current
Cook's Assistant
Rosewood Nursing and Rehab Center
07.2023 - 06.2024
Caregiver
Sundance Memory Care
05.2021 - 09.2022
Cook
Stripes Convenience Store
03.2016 - 06.2017
Customer Service Representative
Teleperformance
10.2011 - 07.2014
High School Diploma -
Kankakee High School
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