Royal Bush
Denver,United States
Summary
An experienced and efficient leader with 20+ years of leading people, managing products, and improving processes. Skilled in operational intricacies and thrives in dynamic environments. A proactive mindset allows for adaptation and evolution with changing circumstances.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clinic Manager
MyEyeDr.
Aurora, Colorado
10.2023 - Current
- Cultivated a collaborative work environment with all associate members to provide a personalized eyecare experience for patients, through partnership with trusted community doctors, vendors, and knowledgeable teams who help our patients see, look, and be their best.
- I have owned all aspects of this location's successes, including patient experiences, financial P&L, team member performance and development, and office operations.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Developed policies and procedures for the clinic to ensure quality service delivery.
Chaplain
Chaplain Royal
Denver metropolitan area, Colorado
01.2022 - Current
- Facilitated group discussions on religious topics such as prayer, scripture, faith, and morality.
- Conducted individual counseling sessions with individuals seeking spiritual guidance.
- Assisted in developing programs that promote holistic well-being for those in the community.
- Provided resources to help people cope with grief, trauma, and other life challenges.
- Volunteer Pastor for a local church
Office Manager
Amaryllis Therapy Network
Denver, Colorado
03.2023 - 10.2023
- Managed vendors and costs that led to reducing costs by $800 monthly.
- Created an employee handbook to detail operational procedures to increase productivity and efficiency.
- Provided data that led to the decision to end provider coverage with one insurance provider and bring on a new one that would be a better fit for the clinic financially.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Ordered supplies and equipment to maintain adequate inventory levels.
Operations Manager
Goodwill Central Texas
Austin, Texas
06.2021 - 03.2022
- Provided leadership in operations, retail, and transportation outlets for two (100,000+sf) distribution centers (retail and warehouse), and directed a 24/7 transportation operation that served 38 retail stores.
- Created a weekly KPI dashboard that was shared with all levels of leadership.
- Created a monthly safety training program for all drivers that reduced near misses, accidents, and downtime of damaged equipment.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved theefficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Chaplain
Inclusive Life
Omaha, Nebraska
04.2009 - 01.2022
- Founded a street outreach program involving 4 other churches and non-profit groups that feed 200+ meals each week to those without homes
- Directed a prison fellowship program for out-of-state inmates and local Nebraska inmates who were without clergy connections
- Collaborated with 3 local funeral homes to provide service for families without clergy to officiate funerals
- Provided community leadership for vigils, TDoR, and collaborated with all other local agencies that helped the LGBTQ+, homeless youth, and the greater homeless population.
Assistant Operations Manager
Goodwill Central Texas
Austin, Texas
06.2020 - 06.2021
- Provided leadership in the overall management and operation of both distribution centers, including assisting both the logistics and operations teams
- Oversaw employee payroll, scheduling, performance evaluations, training, and hiring of staff
- Motivated to work with diverse groups of people, learning, teaching, and sharing.
- Monitored daily operations for compliance with quality standards and safety regulations.
- Maintained accurate records of financial transactions and employee data.
- Created detailed reports on project progress and performance metrics.
Customer Service Representative
Austin Energy
Austin, Texas
12.2019 - 06.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints promptly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Collaborated with other internal departments to resolve customer issues instead of transferring the call, taking ownership of the issue, which contributed to higher customer satisfaction scores.
Operations Manager
Mission Critical Delivery Solutions, Inc.
Gretna, Nebraska
03.2019 - 08.2019
- Directed multiple sites in 3 states that provided 24/7 service for pharmacy deliveries and emergency deliveries
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved theefficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Administrative Assistant
Hill Brothers Logistics
Omaha, Nebraska
02.2015 - 08.2016
- Provided administrative support to the executive team, including updating marketing materials.
- Monitored freight costs to ensure accuracy and compliance with budget requirements.
- Organized efficient delivery routes for drivers based on customer needs.
- Prepared detailed shipping documents such as bills of lading, invoices, manifests and labels.
- Coordinated with carriers for timely pick up and delivery of goods.
Logistics Manager
Certified Transmissions
Omaha, Nebraska
03.2006 - 06.2010
- Directed improvement to the internal shipping program that led to fee-based shipping that improved shipping times and decreased costs by 28%
- Oversaw 80 employees, in 3 locations, in 3 states
- Created new hire orientation programs and assisted in upgrading Safety Training
- Combined departments to reduce labor and management costs of at least $80,000 per year.
Regional Operations Manager
WOW Hospitality Training
United States
12.2002 - 12.2005
- Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
- Developed and implemented hotel policies and procedures.
- Provided training to staff in customer service, safety, and other topics related to thehospitality industry.
- Maintained high standards of quality control, hygiene, health, and safety.
- Handled guest complaints professionally and efficiently.
- Created a positive work environment for staff by providing guidance, support, recognition, and motivation.
- Was assigned various hotel properties to visit and determine if the operation was viable or if it needed to close.
Regional Trainer
Signature Training Academy
United States
01.2002 - 12.2002
- Developed and implemented training plans based on organizational goals and objectives.
- Designed, developed, and delivered a variety of interactive learning activities and materials.
- Assessed employee performance in order to identify areas of improvement.
- Provided feedback to participants regarding their performance during the training sessions.
- Assigned various hotel properties to visit to provide on-site customer service and sales training
- Encouraged ownership to purchase additional training and service agreements from the company.
Education
Reiki 1 & 2 - Wellness
International Center for Reiki Training
01.2014
Certified Raindrop Technique - Wellness
C.A.R.E. Foundation
01.2013
Certificate - Wedding Planning
Penn Foster
01.2013
Seminary - Pastoral Care
Andersonville Theological Seminary
01.2011
Bachelor of Arts - Business Administration
National Institute of Business
01.2004
Skills
- Operations
- Customer Experience
- Office Skills
- Leadership
- Project Management
- Communications
Websites
Certification
- Customer Service Foundations, 2020
- Managing Logistics
- Diversity and Inclusion in a Global Enterprise
- Inclusive Leadership
- Operational Excellence Foundations
Awards
Couples Choice Award
Affiliations
I volunteer within my community and have since I was 15 years old. Church, fundraising organizations, homeless, and prison visits.
Timeline
Clinic Manager
MyEyeDr.
10.2023 - Current
Office Manager
Amaryllis Therapy Network
03.2023 - 10.2023
Chaplain
Chaplain Royal
01.2022 - Current
Operations Manager
Goodwill Central Texas
06.2021 - 03.2022
Assistant Operations Manager
Goodwill Central Texas
06.2020 - 06.2021
Customer Service Representative
Austin Energy
12.2019 - 06.2020
Operations Manager
Mission Critical Delivery Solutions, Inc.
03.2019 - 08.2019
Administrative Assistant
Hill Brothers Logistics
02.2015 - 08.2016
Chaplain
Inclusive Life
04.2009 - 01.2022
Logistics Manager
Certified Transmissions
03.2006 - 06.2010
Regional Operations Manager
WOW Hospitality Training
12.2002 - 12.2005
Regional Trainer
Signature Training Academy
01.2002 - 12.2002
Reiki 1 & 2 - Wellness
International Center for Reiki Training
Certified Raindrop Technique - Wellness
C.A.R.E. Foundation
Certificate - Wedding Planning
Penn Foster
Seminary - Pastoral Care
Andersonville Theological Seminary
Bachelor of Arts - Business Administration
National Institute of Business
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