Summary
Overview
Work History
Education
Skills
Timeline
Generic

Royal Wilcox

Las Vegas

Summary

Dynamic artist with a proven track record at Vegas Ink, excelling in customer service and creative project management. Skilled in digital techniques and data analysis, I foster strong client relationships while delivering unique artwork. Adept at expense tracking, I ensure projects align with budgetary goals, enhancing overall client satisfaction.

Overview

22
22
years of professional experience

Work History

Artist

Vegas Ink
07.2014 - Current
  • Contributed to creative process through original ideas and inspiration.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
  • Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
  • Designed and executed original artwork for various private and corporate clients.
  • Built and maintained working relationships with galleries and other art venues.
  • Managed creative process from concept to completion for various art projects.
  • Utilized digital techniques to create and enhance artwork.

Technician

Freightliner Trucks A Division Of Daimler Trucks USA
02.2006 - 07.2010
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed preventive maintenance on vehicles to maintain longevity and quality.
  • Tested systems, noting issues and completing preventive maintenance.
  • Established working relationships with internal departments to optimize productivity and efficiency.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Diagnosed and repaired problems with electrical, hydraulic, and mechanical systems.
  • Researched and implemented new technologies and equipment.
  • Maintained strong focus on safety and efficiency to provide comprehensive support while performing skilled repairs.

Manager and Service Writer

Econo
09.2003 - 12.2005
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained accurate and current customer account data with digital information updates.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

Bachelor - Accounting

University Nevada Las Vegas
Las Vegas, NV
2024

Skills

  • Customer service
  • Expense tracking
  • Customer relationship management (CRM)
  • Financial records oversight
  • Regulatory compliance
  • Decision-making
  • Data analysis
  • Policy implementation
  • Time management
  • Accounting practices
  • Financial accounting
  • Bookkeeping and accounting proficiency

Timeline

Artist

Vegas Ink
07.2014 - Current

Technician

Freightliner Trucks A Division Of Daimler Trucks USA
02.2006 - 07.2010

Manager and Service Writer

Econo
09.2003 - 12.2005

Bachelor - Accounting

University Nevada Las Vegas

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