Royale Lawrence
Mesquite,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Office Manager
Ideal Dental
06.2019 - Current
- My duties included discussing profit and loss reports with the staff and the doctor, managing weekly and monthly meetings in regards to meeting the company’s financial goals, raising retention by 12%, maintaining collections at 100%, updating fee schedules in Eaglesoft, improving collections by 15%, conducting interviews for opened positions as well as annual reviews, training newly hired employees on dental insurances and how to navigate through the dental software, responding and complying to requests for information, verifying and updating patient information, answering and managing incoming calls, collecting payments from patients and setting up payment plans, preparing and mailing billings statements, and presenting treatment plans.
Office Manager/Learning Peer
Coast Dental
07.2006 - 06.2019
- My duties included calling on claims, preparing claim forms for dental insurance, scheduling appointments, training newly employees, registering new patients according to the dental office protocols, conducting interviews for hire, confirming upcoming appointments, assisting patients to complete all necessary forms and documentations, entering payments from insurance companies, and organizing referrals to other medical and dental specialists.
Medical Assistant
Retina Consultants of Southwest FL
08.2003 - 08.2006
- My duties included conducting diagnostic tests, recording and measuring vision, medical scribing, testing eye function, preparing examinations rooms, assisting the doctor in in-office medical procedures, and cleaning and arranging equipment.
Education
Associates in Arts Degree -
Florida Southwestern State College
Fort Myers, FL06.2014
High School Diploma -
Estero High School
Estero, FL06.1994
Skills
- Staff Management
- Office Management
- Decision-Making
- Problem-solving aptitude
- Billing
- Excellent multi-tasking ability
- Staff hiring
- Team Development
- Training and coaching
- Customer Relations
- Customer Service
- Inventory Control
- Strategic Planning
Timeline
Office Manager
Ideal Dental
06.2019 - Current
Office Manager/Learning Peer
Coast Dental
07.2006 - 06.2019
Medical Assistant
Retina Consultants of Southwest FL
08.2003 - 08.2006
Associates in Arts Degree -
Florida Southwestern State College
High School Diploma -
Estero High School
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