Summary
Overview
Work History
Education
Skills
Additional Information
Military Service
Timeline
Generic
Royale Shively-Wade

Royale Shively-Wade

Newport News,VA

Summary

Highly motivated and dedicated customer service professional with a strong background in military service. Utilized exceptional communication and problem-solving skills to effectively resolve conflicts and ensure customer satisfaction in fast-paced and dynamic environments. Proven ability to work well under pressure, think critically, and prioritize tasks to meet deadlines. Honed skills in active listening, conflict resolution, and team collaboration, with a strong commitment to providing world-class service to customers.

Overview

8
8
years of professional experience

Work History

Enlisted Salior

United States Navy, USN
09.2018 - 05.2024
  • Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
  • Contributed to successful missions by performing essential tasks such as standing watch, steering, and operating deck machinery.
  • Provided first aid treatment to injured personnel when necessary, stabilizing patients until medical professionals arrived on scene.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Delivery Driver

Pizza Hut
10.2020 - 02.2021
  • To generate stores purchase order, pull pick products from purchase orders, to receive/commit stores purchase orders, load and deliver to retail stores in company vehicle according to schedule, to unload and check In delivery or orders at stores.

Cashier

Home Dept
02.2017 - 11.2017
  • Provide friendly, responsive service to create an exceptional entertainment experience for our customers, see if they need help with anything
  • I also stock or restock all receiving goods

Cashier/Sales Associate

Target
11.2016 - 01.2017
  • Provide friendly, responsive service to create an exceptional entertainment experience for our customers, see if they need help with anything
  • I also stock or restock all receiving goods

Education

Certificate in Medical Assisting - Medical Assisting

Centura College-Newport News
Newport News, VA

Diploma -

Waggener Traditional High School
Louisville, KY
05.2024

Skills

  • Shipboard Safety Procedures
  • Decision-Making Under Pressure
  • Technical report writing
  • Microsoft Office
  • Analytical and Critical Thinking
  • Problem-solving abilities
  • Data Entry
  • Microsoft Outlook

Additional Information

Collects detailed information from applicants and visitors, Checking clients in and out, Performing additional clerical duties as needed, Handle all front desk coordination with customers both internal and external. Receive and sort mall and deliveries, Organize conferences and meetings as needed, ensure cleanliness of the reception area

Military Service

United States Navy, United States, Petty Officer Third Class, 06/01/18

Timeline

Delivery Driver

Pizza Hut
10.2020 - 02.2021

Enlisted Salior

United States Navy, USN
09.2018 - 05.2024

Cashier

Home Dept
02.2017 - 11.2017

Cashier/Sales Associate

Target
11.2016 - 01.2017

Certificate in Medical Assisting - Medical Assisting

Centura College-Newport News

Diploma -

Waggener Traditional High School

Similar Profiles

CREATE PROFILE
Royale Shively-Wade