Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Royalty Green

Addison,TX

Summary

Driven professional with a broad range of experience in healthcare to leverage a polished background to take the next career step with a respected organization. Communicative and team-oriented with proficiency in Microsoft Office, Kinnser, Consolo, Salesforce, Epic and different medial operating systems. Proven history of fostering accountability to meet team, individual and management objectives.

Overview

11
11
years of professional experience

Work History

PRN Hospice Markerter

Icon Hospice
Garland, TX
01.2024 - Current
  • Create reports summarizing admissions data using Microsoft Excel spreadsheets.
  • Work closely with social workers or case managers when needed for special cases.
  • Work with community and medicare specialists to admit patients.
  • Increasing patient census by 10%.
  • Coordinate with physicians, nurses, and other hospital staff to collaborate on the discharge of patients.
  • Responsible for increasing presence in hospitals, physicians office, nursing homes, and assisted living facilities.

Marketing/ Patient Coordinator (Remote)

Forefront Telecare
Hamilton, NJ
06.2021 - 11.2023
  • Collaborated closely with internal teams including sales, operations, finance to ensure alignment of overall objectives across departments.
  • Monitored market trends to identify opportunities for product development or improvement.
  • Identified areas for improvement within existing processes and procedures.
  • Developed and implemented marketing plans and strategies to boost company visibility.
  • Conducted market research to identify new opportunities for growth.
  • Supported clients during hospital admissions and discharges.
  • Actively participated in staff meetings discussing best practices in patient care coordination.
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
  • Collaborated with interdisciplinary teams to provide comprehensive patient-centered care.
  • Maintain patient encounters for monthly metrics.
  • Provided case management services to ensure the delivery of quality care.
  • Provider management.
  • Provided case management services including assisting with referrals, authorizations, eligibility verification, and benefits coordination.

Advanced Medical Support Assistant

Veterans Affairs Hospital
Little Rock, AR
11.2020 - 06.2021
  • Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
  • Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
  • Coordinated care plans between various departments of the hospital or clinic setting.
  • Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
  • Verified patient insurance coverage for services rendered at the facility.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Clinical Allergy Specialist

United Allergy Services
Little Rock, AR
02.2018 - 11.2020
  • Ordered skin and IgE RAST tests to identify possible allergens.
  • Administered allergen immunotherapy and immunoglobulin therapy to treat immune conditions.
  • Performed desensitization procedures to help patients become accustomed to allergens and reduce symptoms.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Met monthly goals
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Educated patients on proper administration of immunotherapy subcutaneous injections as well as advocate for strong compliance
    throughout their treatment plan.

Marketing Assistant

Wentworth Place
Magnolia, AR
07.2013 - 12.2017
  • Educated facility on hospice care protocols and best practices for providing comfort to residents.
  • Developed relationships with local businesses that could provide additional resources for hospice patients.
  • Collaborated with multidisciplinary teams on discharge planning initiatives including transitioning from hospital to home or long term facility setting.
  • Organized promotional events, including scheduling speakers and coordinating activities.
  • Provided administrative support to the Marketing Manager on a daily basis.
  • Generated content for various media platforms, such as websites and social media accounts.

Education

Bachelor of Science - Health Administration

University of Central Arkansas
Conway, AR
12-2017

Skills

  • Marketing automation
  • Leadership
  • Project Management Mastery
  • Data Input
  • Relationship Development
  • Strategic Planning
  • Medical Terminology
  • HIPAA Compliance
  • Administrative support
  • Patient Care
  • Microsoft Office
  • Problem Resolution
  • Software Proficient
  • Social media oversight
  • Communications Management
  • Documentation And Reporting
  • Medical Billing Proficiency

References

References available upon request.

Timeline

PRN Hospice Markerter

Icon Hospice
01.2024 - Current

Marketing/ Patient Coordinator (Remote)

Forefront Telecare
06.2021 - 11.2023

Advanced Medical Support Assistant

Veterans Affairs Hospital
11.2020 - 06.2021

Clinical Allergy Specialist

United Allergy Services
02.2018 - 11.2020

Marketing Assistant

Wentworth Place
07.2013 - 12.2017

Bachelor of Science - Health Administration

University of Central Arkansas

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Royalty Green