Royanna Castle
Floresville
Summary
Accomplished Operations Manager with a proven track record at Avis Budget & Payless Rental Car, enhancing operational efficiency and customer satisfaction. Expert in implementing policies and procedures, leading teams with empathy, and driving decision-making through detailed market analysis. Achieved significant improvements in customer loyalty and operational strategies, showcasing exceptional problem-solving and team leadership skills.
Looking to transition into new field, leveraging skills developed in fast-paced, customer-focused environment. Demonstrated ability to manage complex documentation and provide accurate, timely service. Seeking to apply organizational and problem-solving skills in new and challenging setting.
Overview
3
3
years of professional experience
Work History
Operations Manager
Avis Budget & Payless Rental Car
04.2024 - Current
- Conducted market analysis for informed decision-making and resource allocation.
- Conducted process audits to identify areas for improvement and implemented best practices.
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Customer Service Representative
Hertz Car Rental
06.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY05-2024
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Operational efficiency
- Staff training
- Inventory management
- Operations oversight
- Policies and procedures implementation
- Maintaining compliance
- Customer relationship management
Timeline
Operations Manager
Avis Budget & Payless Rental Car
04.2024 - Current
Customer Service Representative
Hertz Car Rental
06.2022 - 04.2024
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
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