Royce Browning
Mesquite,NV
Summary
Service Writer with extensive experience in customer service and warranty administration, recognized for enhancing operational efficiency through accurate record-keeping and effective upselling strategies. Demonstrated ability to manage customer relations and resolve issues, resulting in improved satisfaction scores. Proficient in data entry and performance evaluation, consistently delivering high-quality results. Strong communicator with a technical understanding of automotive systems, adept at explaining complex concepts to diverse clients.
Overview
32
32
years of professional experience
Work History
Service Writer
Automotive Certified Technicians
Mesquite, NV
06.1999 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Updated system with order specifics and customer details, preferences, and billing information.
- Ensured all safety regulations were followed while working in the shop environment.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Supported timely and accurate service by producing daily job status reports.
- Processed payments for completed services using cash register or point-of-sale systems.
- Maintained customer database with current contact information and vehicle records.
- Oversaw warranty counseling process to manage expense controls.
- Provided cost estimates for additional repairs and services requested by customers.
- Took special orders in person and over telephone, generating additional revenue every month.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Conducted regular reviews of employee performance evaluations against established standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported timely and accurate service by producing job daily status reports.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
Owner/Operator Truck Driver
BB Towing llc
Mesquite, NV
01.2013 - 03.2021
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Performed basic troubleshooting on mechanical components when necessary.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Retained valid proof of insurance and registration in vehicles.
- Performed regular inspections and completed vehicle repairs.
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Worked well with dispatchers to communicate route and schedule changes.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
Volunteer Firefighter
Clark County Fire Department
Bunkerville, NV
02.2008 - 04.2016
- Provided support during hazardous material incidents, including cleaning up spills and containing the area.
- Maintained records of incident reports, vehicle maintenance logs and call logs.
- Participated in post-emergency reviews with supervisors to discuss ways to improve future responses.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
- Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
- Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
- Assisted in the operation of fire suppression equipment, such as hoses, nozzles and ladders.
- Communicated with other firefighters and emergency personnel to relay observations, equipment needs, and other relevant information.
- Inspected buildings to determine compliance with fire codes and fire prevention protocols.
- Collaborated with Hazmat to clean up chemical and oil spills.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
- Answered emergency situations and assessed conditions to contain fires, assist victims, and prevent escalation.
- Patrolled previously burned areas after fire containment to locate and eliminate dangerous hot spots.
- Educated public on ways to prevent fires and fire damage.
Production Manager
Dixie Printing
St. George, UT
03.1993 - 03.2000
- Troubleshot and resolved problems with equipment and programmable logic controller systems.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Reduced process lags by managing employees and training on best practices to ensure optimal productivity.
Education
Automotive A/C
Four Seasons Automotive Air
Fort Worth, TX01-2008
Alignment Tire Mount And Balance
Hunter Engineering Co
Mesquite, NV01-2005
Automotive And Diesel Repair/maintenance
Eastern Idaho Tech
Idaho Falls, ID01-1985
High School Diploma -
South Fremont High School
St.Anthony ID06-1983
Powertrain ,brakes ,heating And Cooling ,A/C
ASE Certifications
St. George, UTSkills
- Performance evaluation and warranty administration
- Sales transactions and service upselling
- Effective writing skills
- Customer service and support
- Organizational skills
Affiliations
Love the outdoors camping hunting boating anything involving the out doors
Accomplishments
ACT has been voted Best in mesquite for automotive repair approximately 10 years in a row
Timeline
Owner/Operator Truck Driver
BB Towing llc
01.2013 - 03.2021
Volunteer Firefighter
Clark County Fire Department
02.2008 - 04.2016
Service Writer
Automotive Certified Technicians
06.1999 - Current
Production Manager
Dixie Printing
03.1993 - 03.2000
Automotive A/C
Four Seasons Automotive Air
Alignment Tire Mount And Balance
Hunter Engineering Co
Automotive And Diesel Repair/maintenance
Eastern Idaho Tech
High School Diploma -
South Fremont High School
Powertrain ,brakes ,heating And Cooling ,A/C
ASE Certifications
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