Royce Carlone
Tucson,AZ
Summary
Self motivated, goal-driven, professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with outstanding communication skills and an innate ability to identify customer needs and develope satisfactory solutions.
Committed to customer satisfaction, team success, and organizational growth and profits.
My 10+ professional years in customer relations, and known reputation as a superior service and solutions provider with ability to communicate technical or unfamiliar concepts in a fundamentally comprehensible way are a few positive attributes that put me at a level above most. Proffesional and dedicated to exceeding expectations while striving to make meaningful contributions and surpassing preliminary goals.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Lead Merchandiser Remodel/Resets/Assembly
SASR- Set and Service Resources
08.2013 - Current
- Coordinate, lead, and set goals for retail store remodels and seasonal updates or resets. Leading crews of 2-50, was responsible for scheduling crew, assign teams, oversee project daily goals, and accomplish tasks in the timeline set forth by the store management team, while maintaining quality control, a safe work environment, and troubleshooting alternative solutions when needed, while exceeding client expectations for store’s final outcome.
- Facilitated clear communication between retail partners, vendors, and internal teams to ensure smooth operations across all channels
Lead Merchandiser- Remodel/Resets-Walmart Nationwide
TROC
04.2022 - 06.2024
- Coordinate with SPS’s from Walmart for total store remodels including new fixtures, new products, and new floor plans over a 3-4 month period, while ensuring daily goals are met, safety is maintained, the store remains shoppable opening, and all schematics and planograms are followed precisely. As Lead, I would divide the group of 30-50 into multiple sub-groups, instruct them on the daily goals, while overseeing each group to keep them on par for their individual tasks and to assist as needed to stay on schedule, in addition to monitoring team member conflicts, performance concerns, and attendance on a daily basis. Reporting all daily updates to my superiors both electronically and verbally.
Merchandising, Territory Mgr. (150Acts.)
Kraft-Mondelez
01.2014 - 11.2017
- Responsible for Southern AZ, covering 150 convenience retail store locations as the dedicated Kraft/Mondelez Merchandiser, providing product display and inventory solutions, display installations, product placement, product knowledge, and gratis samples for retail promotion of featured products to vastly increase distribution, sales, and placement of our current outcome.products.
Merchandiser & Display Assembly
Premium Retail Sales
05.2010 - 12.2012
- Independent Contractor, or team member, Merchandising, sets, resets, installations, recalls, erected promotional displays, shelving units, gondolas, refrigeration and freezer units, end caps, and indoor/outdoor displays, set up and training for new product launches using POGs, schematics, etc. Demonstrating strong communications with Store Managers, my supervisors and other team members while working various retail chains such as Walmart, Kohl’s, Target, Ralphs, Home Depot, Best Buy, Sears, Toys R Us, Babies R Us, etc. Precision, reliability, professionalism, safety, and timely execution of each assignment were just a few of my skills used to excel.
Director of Sales, Marketing, and Apple Store Development
Kaplan Computers, Inc.
01.2008 - 06.2010
- Directed the development and promotion of a new Apple Computer Retail store and Service division within an existing retail location as a consultant for Ken Kaplan, President/Owner. I oversaw merchandising, certifying and training the staff, sales and marketing, customer and vendor relations, and all advertising and development of promotional events and grand opening launch by, utilizing my knowledge from my own experiences, established connections within the industry and successfully streamlining the process for Kaplan Computers, in addition to saving them thousands in advertising through my extensive Marketing background and established relationships with the media including print, TV, radio and e-commerce vendors.
President & Owner, Marketing Sales Director of Education, Apple Specialist, Apple Certified Technician, Computer Consultant
Reliable Computers & Consulting, Inc.
10.1992 - 04.2008
- Founded RCC in 1992 as an independent Apple Certified Computer Consultant. Within the first 3 years of growth, I opened a computer retail storefront, service center, hired additional employees, achieved all Apple Computer required certifications, and became an Apple Authorized Service Provider and Authorized Reseller. In the following 3 years, I built a 5000 Sq ft. commercial building with 3000Sq ft. retail showroom that hosted over $250K in inventory, a year round, full time, ergonomically correct and state of the art classroom, opened a total of 3 retail locations throughout the state, managed over 50 employees, produced over $5million in sales annually-higher sales than any other computer retail store in the state, and received numerous awards for business development, customer service excellence, and women’s small business development.
Education
High School Graduate - undefined
Hebron Boarding School
Lakeview, MIAssociate degree - Sociology
University of Maine
Paralegal Studies
University of San Diego
San Diego, CAIndustrial Psychology
Ferris State University
Big Rapids, MISkills
- Business growth and development
- Customer service excellence
- Conflict resolution
- Relationship building & Interpersonal skills
- Sales and inventory Mgmt
- Problem-solving
- Professionalism
- Quality control
- Moral building
- Originality and creativity
Certification
- Apple Certified Trainer Program
- Apple Hardware & Software Certified
- Apple Cert. Reseller Program
- Apple Certified Educational Agent
- Apple Certified Specialist
Accomplishments
- Chamber of Commerce Small Business Owner Development Award, Rockport Maine
- Midcoast Maine’s Small Business Achievement Award.
Training
- Kodak Center For Creative Imaging-Maine
- Digital Imaging, Photoshop, Illustrator, MS, Office, Final Cut Pro, Filemaker Pro, Excel, etc.
- Apple Training Institute-Boston (5 years)- Apple hardware, networking, & software certified training courses
- University of CA, San Diego- Parralegalism
- Food Handler certificate
Strengths
I successfully led teams of 50+ to complete projects on schedule, safely, exceeding customer expectations in over 20 full store remodels. I also work well independently and follow instructions but can troubleshoot and find resources when problems arise. My strong communication skills and professionalism has often put me in a position of damage control, conflict mediation, and client resolution. I have shown my consistent hard work and client relations resulted in smoother transitions with store management and more contract renewals.
While Merchandising convenience stores, I was granted more flexibility and given more orders by store Managers than any of my predecessors with proven increase in sales by 18% on average.
Timeline
Lead Merchandiser- Remodel/Resets-Walmart Nationwide
TROC
04.2022 - 06.2024
Merchandising, Territory Mgr. (150Acts.)
Kraft-Mondelez
01.2014 - 11.2017
Lead Merchandiser Remodel/Resets/Assembly
SASR- Set and Service Resources
08.2013 - Current
Merchandiser & Display Assembly
Premium Retail Sales
05.2010 - 12.2012
Director of Sales, Marketing, and Apple Store Development
Kaplan Computers, Inc.
01.2008 - 06.2010
President & Owner, Marketing Sales Director of Education, Apple Specialist, Apple Certified Technician, Computer Consultant
Reliable Computers & Consulting, Inc.
10.1992 - 04.2008
High School Graduate - undefined
Hebron Boarding School
Associate degree - Sociology
University of Maine
Paralegal Studies
University of San Diego
Industrial Psychology
Ferris State University
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