Royce Frank
Ontario,CA
Summary
Skilled Quality Technician with background in business management and health information environments. Have contributed to quality control efforts, including inspection and documentation review. Strengths include analytical skills, problem-solving abilities, and keen attention to detail. Previous roles have resulted in improved efficiency of quality processes and enhanced product reliability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Quality Technician
Chino Valley Medical Center
Chino
02.2023 - Current
- Logged patients' medical records into the OnBase system for clinical viewing.
- Assisted third parties to receive medical records through proper procedures.
- Achieved a 99.9% accuracy rate in processing medical records into the database.
- Ensured HIPAA compliance by reviewing records for precision before final verification.
Patient Account Representative
Chino Valley Medical Center
Chino, CA
03.2022 - 02.2023
- Recorded patient demographic and insurance information into the facility's system.
- Assisted in medical insurance applications for patients without insurance.
- Communicated with emergency room staff to ensure patient care and satisfaction.
Service Porter
Crown Toyota
Ontario
08.2021 - 02.2022
- Assisted service advisors by moving vehicles to and from service bays efficiently.
- Maintained a clean and organized workspace, ensuring safety standards were met.
- Greeted customers and provided support during vehicle drop-off and pick-up.
- Monitored and reported vehicle conditions, aiding the service department with quality control.
Sales Lead
Vector Marketing
Remote
09.2020 - 08.2021
- Generated $2,100 in product sales within 14 days through cold-calling strategies.
- Achieved over $14,300 in annual sales in the first year.
- Led a team of 4-5 sales reps monthly, providing mentorship and best practices to exceed targets.
- Built strong relationships with customers, driving client retention through personalized service.
Community Outreach Representative
New York Life Insurance Company
Placentia
01.2020 - 09.2020
- Engaged with clients via email and text to promptly communicate updates.
- Ensured accurate and up-to-date client data management using Microsoft Office tools.
- Revised client policies to meet regulatory compliance standards.
Supervisor
McDonald's
Artesia
03.2018 - 01.2020
- Assisted in hiring by reviewing resumes and conducting interviews.
- Led team meetings that boosted productivity and provided guidance to 10+ employees.
- Managed customer relations, ensuring satisfaction and resolving issues.
- Co-managed inventory inflows/outflows, adhering to company and food safety protocols.
Education
Bachelor of Science - Business Administration
California State University
FullertonAssociate of Science - Business Administration
Cypress College
Cypress05.2024
Skills
- Data analysis
- Customer service
- Team leadership
- Problem solving
- Effective communication
- Verbal and written communication
- Inventory control
- Database maintenance
Certification
- First Aid/CPR Certification
- Medical Terminology Certification
- Microsoft Office Specialist Certification
Languages
English
Native/ Bilingual
Gujarati
Native/ Bilingual
References
References available upon request.
Timeline
Data Quality Technician
Chino Valley Medical Center
02.2023 - Current
Patient Account Representative
Chino Valley Medical Center
03.2022 - 02.2023
Service Porter
Crown Toyota
08.2021 - 02.2022
Sales Lead
Vector Marketing
09.2020 - 08.2021
Community Outreach Representative
New York Life Insurance Company
01.2020 - 09.2020
Supervisor
McDonald's
03.2018 - 01.2020
Bachelor of Science - Business Administration
California State University
Associate of Science - Business Administration
Cypress College
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