Royce Garza

• Support, teach and troubleshoot GCSS-MC/LCM supply and maintenance issues in efforts to build expertise within Operational Forces Logistics Readiness Evaluation

• Conduct analysis across the MEF, MARSOC, LOGCOM and MFR areas of supply and maintenance responsibilities as they relate to MEF, MARSOC, LOGCOM and MFR unit readiness.

• Conduct GCSS-MC/LCM Knowledge Transfer (capture, refinement, organization, and distribution of GCSS-MC/LCM actions, lessons learned, and best practices) and coordinate with User Unit Account Managers and using units.

• Provide working level liaison support to the PMO for the MEF, MFR, MARSOC, LOGCOM GCSS- MC/LCM Help Desk, and USMC Maintenance and Supply leaders.

• Conduct analysis of local unit material readiness with GCSS-MC/LCM business processes and reports to support MEF, MARSOC, LOGCOM and MFR field support training, and assist efforts and teams.

• Develop, refine, and perform GCSS-MC/LCM processes and functions as they relate to unit composition/decomposition or re-designation for deployments or unit realignments.

• Provide technical assistance to Unit User Account Managers in the execution of their duties and provide an understanding of unit configurations as they relate to personnel and equipment.

• Assist in curriculum development and training materials in support of the Material Readiness Training Cell or as stand-alone classes/training.

• Develop training materials for logistics capabilities to include curriculum, presentations, podium-led classes, virtual training, manuals, and technical references.

• Provide over-the-shoulder, individualized, small unit and formal classroom instruction on all areas of GCSS-MC/LCM and as the system relates to USMC supply and maintenance functions

• Provide basic troubleshooting of GCSS-MC/LCM configuration for MEF, MARSOC, LOGCOM and MFR units.

• Develop specialized reports and tools within the system and externally as needed to address unit and operational tasks or reporting requirements.

• Provide GCSS-MC/LCM Tier 0 Help Desk support for resolution of trouble tickets aligned to the system and/or user capabilities/abilities to operate within the system.

• Maintained and prepared necessary accounting and Supply Documents and custody records for 18 Consolidated Memorandum Receipts totaling over $31M.
• Assisted the management of a Due and Status File that totaled over 100 requisitions daily, which required accurate tracking, receiving, and the issuing of gear.
• Managed the process of completing four internal inventories totaling over $13M of all weaponry assets with zero property accounting and monetary discrepancies.

• Successfully instructed entry, intermediate, and advanced level Supply Chain Management to over 200 students with a less than 1% remediation rate.
• Introduced new ideas to the core curriculum, resulting in practical changes to instruction material for four lesson plans.
• Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

• Awarded for providing Supply, Maintenance, Account Management support, and expert advice consisting of countless hours of technical research in support of system functionality on over 497 GCSS-related remedy tickets for personnel across over 100 organizations.
• Performed trend analysis on over 289 document number modifiers not interfacing between the Global Combat Support System-Marine Corps and the source of supply.
• Monitored the resolution of 73 GCSS remedy tickets that were forwarded to a higher echelon of support to determine the effectiveness of instruction sent from higher headquarters to the individual user.
• Executed centralized deployment administration and provided logistics support system assistance to more than 10 deploying units during a composition and decomposition within the I MEF and supporting task organizations.
• Analyzed 30 I MEF Using Unit Account Manager packages submitted to the GCSS-MC program office to monitor the approval/rejection rate and average time of submission to approval.
• Conducted and recorded over 120 hours of over-the-shoulder classroom instruction at the preferred address of Unit's unavailable to attend MRTC scheduled classes.
• Assisted the Material Readiness Training Cell with development and a refresh of all Supply and Maintenance training material in order to provide a more precise training approach.
• Created and standardized Logistics Systems help desk styled support responses for users throughout the I MEF in an effort to avoid repeats of similar trouble ticket submissions.

• Awarded for supervising the execution of 1,376 principle end items totaling over $350M in accordance with the established plan of action and milestones in support of the deactivation of one Marine Corps Organization.
• Design, plan, execute, control, and monitor supply chain activities with the objective of leveraging worldwide logistics, synchronizing supply with demand, measuring performance, and facilitating accountability in retail and intermediate inventory activities and units.
• Developed and applied a system to quickly and efficiently audit all items virtually and physically in inventory in preparation for an inspection; which resulted in all items being monetarily and physically accounted for.
• Supervised (12) staff members tasked with handling materials management, planning, purchasing, and customer service duties.

• Achieved a 95% reduction in delay time through on-time warehouse operations and deliveries.
• Awarded for managing property accounting records within GCSS pertaining to all gear, equipment, household items, and more, valued at over $250M with zero discrepancies.
• Performed delivery services of various types of parts and equipment to warehouses in multiple locations on average two or three times a week, while also processing overnight carrier shipments (e.g., UPS, Fedex, or DHL).
• Enhanced supplier relationships through regular communication, negotiation, and performance evaluations.
• Championed the adoption of advanced analytics tools in forecasting demand, resulting in improved inventory management and reduced stock obsolescence.
• Mentored junior staff members in supply chain management principles, fostering a culture of continuous learning and professional growth within the team.