Royce Graham
Bronx,NY
Summary
Productive Control Room Operator with many years of experience in system management and operation. Delivers safe and efficient operations and personnel and equipment safety. Strong leadership and excellent oral and written communication skills, problem-solving and making good decisions. Demonstrated success in monitoring operations, documenting data and submitting timely reports and log updates. Well-versed in scheduling and carrying out preventive, predictive and corrective maintenance procedures. Familiar with completing routine inspections and correcting abnormalities or escalating larger concerns.
Overview
23
23
years of professional experience
Work History
Control Room Operator
Bloomberg /Gardaworld
New York, NY
05.2022 - 07.2024
- Managed alarms and conducted detailed alarm assessments.
- Controlled access and issued security badges.
- Maintained clerical inventory records.
- Operated surveillance cameras for monitoring and incident response.
- Provided exceptional customer service to clients.
- Responded promptly to Emergency Task Management (ETM) calls.
Security Supervisor
Macy's
New York , NY
05.2002 - 01.2005
- Conducted comprehensive inspections to assess security requirements, overseeing a team of multiple security officers.
- Delivered exceptional customer service to employees and patrons, ensuring a safe and welcoming environment.
- Monitored and mitigated internal and external theft to minimize company losses.
- Conducted routine patrols across floors, promptly reporting incidents to the security command team.
- Assigned security officers to posts and conducted roll call to maintain operational readiness.
Maintenance Supervisor
HMS Host
New York, NY
05.2001 - 03.2002
- Supervised and led a team of multiple staff members, ensuring efficient operations and high standards of performance.
- Oversaw the cleanliness and maintenance of all areas within the food court, adhering to health and safety regulations.
- Managed the delivery and inventory of food, cleaning supplies, and other necessary materials, maintaining adequate stock levels.
- Created and managed schedules for staff to ensure comprehensive coverage of assigned duties, optimizing operational efficiency.
- Implemented and enforced maintenance protocols to uphold the appearance and functionality of facilities.
Education
Bachelor of Arts - Communications
The College of New Rochelle
144 W 125 St. 05-2009
Skills
- Alarm management and response
- Surveillance system operation
- Customer service excellence
- Cleaning and sanitation standards
- Problem-solving skills
- Customer service in a hospitality environment
- Team leadership and supervision
- Loss prevention strategies
- Customer service skills
- Security protocols and procedures
Timeline
Control Room Operator
Bloomberg /Gardaworld
05.2022 - 07.2024
Security Supervisor
Macy's
05.2002 - 01.2005
Maintenance Supervisor
HMS Host
05.2001 - 03.2002
Bachelor of Arts - Communications
The College of New Rochelle
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