Royce Jannelli
Customer Service Specialist
Tulsa,OK
Summary
Experienced Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact, very dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business and sales results.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Pipeline Foreman
DMI Inc.
Tulsa, OK
09.2018 - 10.2020
- Directed projects according to schedule and quality demands.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Service Specialist
IPacesetters
Tulsa, OK
05.2016 - 08.2018
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Apprentice Plumber
One Call Plumbing
Sapulpa, OK
03.2013 - 05.2016
- Selected type and size of piping required for each project.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Installed valves, hangers, supports and flanges inside piping systems.
- Inspected structures to avoid any obstruction and delays throughout project.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
Education
Certification Diploma - Plumbing Technology
Ashford University
San Diego, CA 01.2015 - 09.2015
GED -
Owasso High School
Owasso, OK 12.2010 - 12.2010
Skills
Residential & Commercial construction
Self-motivated professional
Critical thinking
Complaint resolution
Customer Relations
Telephone etiquette
Good communication skills
High-volume call centers
Documentation and reporting
Product knowledge
Inbound sales
Service recommendations
Timeline
Pipeline Foreman
DMI Inc.
09.2018 - 10.2020
Customer Service Specialist
IPacesetters
05.2016 - 08.2018
Certification Diploma - Plumbing Technology
Ashford University
01.2015 - 09.2015
Apprentice Plumber
One Call Plumbing
03.2013 - 05.2016
GED -
Owasso High School
12.2010 - 12.2010