Royce Maddox
Atlanta,GA
Summary
Accomplished Records Coordinator with a proven track record at Behavior Health Connections Atlanta, enhancing data security and improving record-keeping accuracy. Skilled in incident reporting and superior customer service, demonstrating a unique blend of technical and interpersonal abilities. Spearheaded cross-functional initiatives, significantly boosting organizational efficiency and compliance.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2022 - 12.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Records Coordinator
Behavior Health Connections Atlanta
02.2020 - 06.2022
- Coordinated with IT personnel to troubleshoot issues related to electronic record storage systems, ensuring minimal downtime due to technical difficulties.
- Improved accuracy in record-keeping by conducting regular audits and updating outdated information.
- Facilitated communication between departments regarding record transfers, contributing to a more cohesive organizational structure.
- Updated records with new information.
- Assisted in preparation of medical reports for external parties.
- Enhanced security of sensitive information through implementation of strict access controls and data encryption methods.
File Clerk
Annes Professional Tax Service LLC
01.2018 - 04.2020
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Added and updated records with current materials.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
Education
GED -
Fort Gordon Youth Challenge Academy
Augusta, GA09-2017
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Verbal and written communication
- Military experience
- Superior customer service
- Visitor tracking
Timeline
Security Officer
Allied Universal Security Services
06.2022 - 12.2024
Records Coordinator
Behavior Health Connections Atlanta
02.2020 - 06.2022
File Clerk
Annes Professional Tax Service LLC
01.2018 - 04.2020
GED -
Fort Gordon Youth Challenge Academy
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