Royce Miller
Houston,TX
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
Work History
Operations Manager
Suitsupply
10.2022 - Current
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Assistant Store Manager
BOSS
05.2022 - 09.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Operations Manager
Nordstrom
06.2010 - 04.2022
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
Education
Master of Arts - Sociology
Texas Southern University
Houston, TX05-2013
Bachelor of Arts - Education
Texas Southern University
Houston, TX05-2009
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Inventory Control
Timeline
Operations Manager
Suitsupply
10.2022 - Current
Assistant Store Manager
BOSS
05.2022 - 09.2022
Operations Manager
Nordstrom
06.2010 - 04.2022
Master of Arts - Sociology
Texas Southern University
Bachelor of Arts - Education
Texas Southern University
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