Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Royce Morgan

Overland Park,Ks

Summary

Dynamic professional seeking a permanent position with a growing company, offering a results-oriented approach and a proven track record of exceeding targets in fast-paced environments. Expertise in combining strategic thinking with hands-on experience to deliver impactful solutions that drive success and enhance organizational performance. Committed to fostering collaboration and innovation, ensuring alignment with business objectives while effectively navigating challenges. Passionate about contributing to team success and driving continuous improvement within the organization.

Overview

10
10
years of professional experience

Work History

Guest Services Coordinator

Hendrick Automotive Group
01.2021 - 05.2025
  • Utilized organizational skills to maintain an attractive lobby area, up-to-date information displays, and well-stocked refreshment stations for guests'' convenience.
  • Collaborated with housekeeping and maintenance teams to address guest concerns and maintain room quality standards.
  • Strengthened relationships with repeat customers through attentive service and recognition of their preferences.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Developed and maintained positive relationships with guests for satisfaction.

Credit Card Customer Service Representative

Alliance Data
04.2016 - 09.2020
  • Assisted customers in navigating online banking platforms and mobile applications, enhancing their overall digital experience with the financial institution.
  • Proactively identified and reported system or process inefficiencies, contributing to continuous improvement initiatives within the department.
  • Provided support during peak business periods such as holidays or promotional events, demonstrating adaptability under pressure.
  • Educated customers on credit card benefits, driving increased utilization of rewards programs and value-added services.

Medicare Advantage Sales

Blue Cross-and Blue Shield
08.2015 - Current
  • Confer with customers to provide information about products and plans
  • Refer unresolved customer grievances to designated departments
  • Contact customers to respond to inquiries regarding Medicare advantage plans
  • Recommend products based on needs analysis
  • Complete enrollment forms to appropriate Medicare advantage plans

Education

Diploma - Medical Billing & Coding

Anthem College
Kansas City, Mo

Skills

  • Upselling to increase sales
  • Quickly adaptable to new software
  • Problem-solving expertise
  • Friendly, positive attitude
  • Problem-solving
  • Attention to detail
  • Active listening
  • Calm under pressure
  • Dependable and responsible

Interests

  • Gym Workouts
  • I participate in low-impact exercises to strengthen core muscles
  • Dancing
  • Gardening
  • I participate in a variety of outdoor recreational activities

Timeline

Guest Services Coordinator

Hendrick Automotive Group
01.2021 - 05.2025

Credit Card Customer Service Representative

Alliance Data
04.2016 - 09.2020

Medicare Advantage Sales

Blue Cross-and Blue Shield
08.2015 - Current

Diploma - Medical Billing & Coding

Anthem College

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Royce Morgan