Summary
Overview
Work History
Education
Skills
Timeline
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Royce Morgan

Overland Park,Ks

Summary

Dynamic and results-driven professional seeking a permanent position with a growing company that values innovation and collaboration. Proven ability to adapt quickly to new challenges while delivering exceptional results in fast-paced environments. Strong commitment to continuous improvement and professional development, alongside a passion for contributing to team success and organizational growth. Eager to leverage skills and experience to drive impactful outcomes in a forward-thinking organization.

Overview

12
12
years of professional experience

Work History

Guest Services

Hendrick Lexus of Kansas City
01.2021 - 05.2025
  • Participated in regular training sessions, staying up-to-date on industry trends and best practices for guest services.
  • Boosted positive online reviews by consistently exceeding expectations in all aspects of guest services.
  • Participated in staff meetings to discuss improvements to guest services and implement new policies or procedures.
  • Increased overall efficiency by implementing process improvements that streamlined workflows within the Guest Services department.
  • Participated in regular training sessions to stay updated on industry trends, best practices, and technology advancements in guest services operations.
  • Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.

Financial Advisor

Bread Finanancial Services
08.2016 - 09.2020
  • Conducted regular reviews of client accounts to identify opportunities for improvement.
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Educated clients on financial topics and best practices.

Medicare Advantage Sales

Blue Cross-and Blue Shield
08.2015 - 04.2016
  • Confer with customers to provide information about products and plans
  • Refer unresolved customer grievances to designated departments
  • Contact customers to respond to inquiries regarding Medicare advantage plans
  • Recommend products based on needs analysis
  • Complete enrollment forms to appropriate Medicare advantage plans
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Outside Sales Rep

ADT Small Business Security
04.2015 - 08.2015
  • Sell products within assigned territories
  • Create sales funnel by phone, field and lead generation
  • Present the full ADT Portfolio of products and services
  • Follow up with prospects
  • Conduct post installation follow-ups and customer contact
  • Affirm customer satisfaction

Sales and Service Rep II

WellPoint Blue Cross and BlueShield
08.2013 - 04.2015
  • Interface with customers on inbound and outbound calls
  • Conduct need based selling
  • Responsible for achieving sales target on each call
  • Update customer files and provide advice based on needs
  • Offer most appropriate products and services and confirm understanding

Education

Diploma - Medical Billing & Coding

Anthem College
Kansas City, Mo

Skills

  • Upselling to increase sales
  • Quickly adaptable to new software
  • Licensed in Kansas and Missouri for Life and Health Insurance
  • Aptitude for problem solving and determining solutions for customers
  • Experience in outside sales with excellent closing ratio
  • VIP guest services

Timeline

Guest Services

Hendrick Lexus of Kansas City
01.2021 - 05.2025

Financial Advisor

Bread Finanancial Services
08.2016 - 09.2020

Medicare Advantage Sales

Blue Cross-and Blue Shield
08.2015 - 04.2016

Outside Sales Rep

ADT Small Business Security
04.2015 - 08.2015

Sales and Service Rep II

WellPoint Blue Cross and BlueShield
08.2013 - 04.2015

Diploma - Medical Billing & Coding

Anthem College

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Royce Morgan