Royceanna Butler
Irving ,Tx
Summary
Hardworking and flexible, results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
HomeTowne Studios by Red Roof
04.2021 - 12.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handle reservations request; check guests in/out; handle guest accounting and cashier functions
- Make, change and monitor reservations; reviews and reports rate availability using front desk computer system; update and monitor room status; promote future sales
- Maintain confidentiality of guest information and pertinent hotel data
- Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms
- Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance
- Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Answered multi-line phone system and enthusiastically greeted callers.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Housekeeping
Oyo Hotel
08.2020 - 12.2020
- Welcome guests with friendly greeting and smile while performing all guest related services
- Remove and replace dirty linens and terry, change and make beds
- Thoroughly clean bathrooms, sinks, fridge, floors etc.
- Use correct cleaning chemicals for designated surfaces/areas according to OSHA regulations.
- Communicate with front desk about room information, maintenance cards, lost and found items and any discrepancies between stayovers and checkouts
- Maintain confidentiality of guest information and pertinent hotel data
- Perform self-room inspections and accepting feedback from room quality inspections performed by hotel management and trained team members
- Cross train in laundry, maintenance and/or front desk job functions, if possible
Office Assistant
Christian Electrical
04.2016 - 03.2019
- Performs preliminary site inspections
- Considers user requests
- Verifies operational needs and
- Performed necessary administrative tasks of day to day operations
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Reduced operational costs through effective inventory management and negotiation with vendors.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Purchased and maintained office supplies.
- Edited documents to keep company materials free of grammar errors.
Education
Some College (No Degree) - Business Administration
Colorado Technical University-Online
Colorado Springs, COSkills
- Guest Services
- Night Audit
- Computer Skills
- Administrative Experience
- Microsoft Outlook
- Microsoft Word
- Sales
- Credit and Cash Payments
- Registration Processing
- Room Assignments
Timeline
Front Desk Agent
HomeTowne Studios by Red Roof
04.2021 - 12.2023
Housekeeping
Oyo Hotel
08.2020 - 12.2020
Office Assistant
Christian Electrical
04.2016 - 03.2019
Some College (No Degree) - Business Administration
Colorado Technical University-Online
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