Roydel Mair

• Performed asphalt, concrete, and pavement maintenance on commercial and residential properties
• Assisted with crack sealing, seal coating, patching, and surface repairs
• Prepared work areas by cleaning, measuring, and setting up safety cones and barricades
• Operated hand tools and maintenance equipment safely and efficiently
• Followed safety procedures to maintain a safe work environment

• Promoted to Team Lead based on strong performance, reliability, and leadership skills
• Processed, picked, packed, and shipped customer and store orders accurately and efficiently
• Operated warehouse equipment including pallet jacks, RF scanners, and conveyor systems
• Ensured inventory was handled, stored, and labeled correctly to prevent errors and loss
• Trained and mentored new employees on safety procedures and productivity standards

• Operate and monitor production machinery to ensure efficient battery manufacturing processes
• Perform quality checks to ensure products meet safety and performance standards
• Maintain accurate production records and documentation
• Adapt quickly to new procedures, equipment, and production changes

• Greeted and assisted guests, clients, and visitors in a friendly and professional manner

• Answered and directed high-volume incoming phone calls efficiently

• Scheduled appointments and maintained accurate calendars for staff and management

• Followed company policies, scripts, and compliance standards to deliver consistent service quality
• Met and exceeded daily call handling, quality assurance, and performance metrics
• Resolved escalated issues efficiently while maintaining customer trust and loyalty
• Maintained a professional, empathetic tone while resolving customer concerns to ensure satisfaction and retention