Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Royer Tello

4685 Elon Cres,Florida

Summary

Ambitious motivational leader and organizational problem-solver with advanced supervisory, and team building experience. Experience with stepping into roles and quickly making positive changes to drive company success. Logged more than 4 years overseeing complex business planning, operations and team management processes. Adept at navigating troublesome deadlines to keep staff on track. Never leave until the job is finished and up to standard!

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Coordinator

Ryder Logistics
Lakeland, FL
10.2021 - Current
  • Improve the quality and consistency of customer communications and meet customer's expectations.
  • Creating/closing repair orders for technicians
  • Developed relationships with customers to ensure satisfaction.
  • Execute customer communication protocol as it pertains to PM scheduling and follow-up, breakdowns, and vehicle status updates
  • Enhance branch productivity through effective work scheduling and planning.
  • Consulted with customers regarding needs and addressed concerns.
  • Effectively handle all incoming shop calls
  • Process all Account Payable, issuing purchase orders and receiving.

Service Employee/TRP Trainee

Ryder Logistics
Lakeland, FL
04.2022 - 11.2022
  • Attended customer a needs with fueling units
  • Learn and excelled in the role as Tire responsible person
  • Perform multi-point inspection on inbound units as checking tire pressure. Check oil. Report service issues to shop

Assistant Director of Operations

Chick-Fil-A Inc.
Lakeland , FL
12.2016 - 04.2022
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with upper management
  • Surpassed daily sales goals by 30%, by increasing efficiency of each team member.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members. Have knowledge of FDA Food Codes and the Code of Federal Regulations concerning food safety. As well , as OSHA regulations.

Skills

  • Training and Development
  • Systems and automation applications
  • Verbal, written and presentation communication skills
  • Issue and conflict resolution
  • Inventory management
  • Customer service
  • Organization
  • Operational improvement
  • Leadership
  • Microsoft Office intermediate

Certification

  • ServSafe
  • OSHA

Timeline

Service Employee/TRP Trainee

Ryder Logistics
04.2022 - 11.2022

Customer Service Coordinator

Ryder Logistics
10.2021 - Current

Assistant Director of Operations

Chick-Fil-A Inc.
12.2016 - 04.2022

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Royer Tello