Roylanda Kevan
Scott AFB,IL
Summary
Dynamic and dedicated professional with a proven track record at the Navy Exchange, enhancing customer satisfaction through meticulous cash handling and exceptional customer service. Skilled in fostering teamwork and collaboration, I excel in organized environments, consistently achieving high standards of efficiency. My background spans diverse roles, highlighting versatility and a commitment to excellence in every task undertaken.
Overview
15
15
years of professional experience
Work History
Volunteer
Post Office, School PTO and Library, Youth Sports
09.2021 - 05.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Performed basic book reshelving and obtained items from book drop.
- Increased customer satisfaction ratings through diligent attention to detail in handling sensitive or fragile packages.
- Maintained accurate records of incoming and outgoing mail, facilitating tracking and resolution of customer inquiries.
- Supervised practices and contests, prioritizing safety for participants.
- Fostered a positive team environment with consistent communication and motivational tactics.
- Developed players'' skills through personalized training sessions for improved game results.
- Prepared athletes for competition by leading pre-game warm-ups, drills, and tactical discussions.
Licensed In-Home Daycare Provider
CDC Buckley AFB
11.2018 - 06.2019
- Obtained license and Training to provide in-home child care
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Assisted in potty training and other daily hygiene activities to support child development.
- Logged information regarding naps, feedings, and any medications administered.
- Read stories, sang songs and facilitated creative play.
- Completed background check and training for health, safety, and abuse prevention
Seamstress
Stars and Stripes Alterations
10.2017 - 11.2018
- Altered and hemmed pants and blouse uniform garments
- Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations,
- Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments
- Developed strong relationships with clients through excellent customer service skills and attention to detail in every project undertaken.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Stinnett Industries
12.2014 - 05.2016
- Completed background check to work in a secure environment
- Greeted customers entering cafeteria and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Optimized food prep sequence, significantly reducing customer wait times.
- Supported cafeteria team by performing additional tasks such as dishwashing or food prep when necessary.
- Provided support in basic food prep tasks such as washing produce or peeling vegetables when needed.
Cashier
Navy Exchange
10.2011 - 06.2012
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Assistant Manager
Exchange Video Rental
02.2011 - 10.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Organized vehicle inventory, maintaining accurate records of available units for rent and tracking utilization rates.
- Trained new associates on company policies and procedures, fostering a positive team environment for all employees.
Teachers Aid
DODEA Schools
11.2009 - 12.2010
- Assisted teachers with supervision and care of group of 12 children.
- Maintained safety and security by overseeing students in recess environments.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
Cashier
Navy Exchange
11.2008 - 06.2009
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Pima High School
Pima, AZ05.2008
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Customer Service
- Work Ethic and Integrity
- Cash Handling
- Work independently
- Problem-Solving
Timeline
Volunteer
Post Office, School PTO and Library, Youth Sports
09.2021 - 05.2023
Licensed In-Home Daycare Provider
CDC Buckley AFB
11.2018 - 06.2019
Seamstress
Stars and Stripes Alterations
10.2017 - 11.2018
Cashier
Stinnett Industries
12.2014 - 05.2016
Cashier
Navy Exchange
10.2011 - 06.2012
Assistant Manager
Exchange Video Rental
02.2011 - 10.2011
Teachers Aid
DODEA Schools
11.2009 - 12.2010
Cashier
Navy Exchange
11.2008 - 06.2009
High School Diploma -
Pima High School
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