Roylanda Nobles
Tampa,FL
Summary
Customer Service oriented individual seeking a company that will recognize and value my skills and abilities while encouraging professional growth and advancement potential.
Overview
16
16
years of professional experience
Work History
Specialty Shop Cashier
Moffitt Cancer Center
Tampa, Florida
01.2023 - Current
- Greeted customers in a friendly manner and provided assistance with their inquiries.
- Processed payments for goods, services, and returns accurately and efficiently.
- Verified that all prices were accurate on the items being purchased.
- Maintained cleanliness of checkout areas and ensured supplies were stocked.
- Balanced cash drawer at end of shift to ensure accuracy of funds received.
- Responded to customer complaints in a professional manner.
- Informed customers about store promotions and discounts available.
School Monitor
Idea Public Schools
Tampa, FL
01.2023 - Current
- Monitor students throughout the day including hallways, classrooms, specials, lunch, recess, study hall, in-school and/or after school detention
- Assist and support with individual behavior management
- Provide assistance for students requiring additional educational guidance; take attendance; provide activities for students
- Operates technology, including cameras, learning platforms, and learning tools; performs a variety of administrative and non-instructional duties, as well as related clerical tasks to support teachers and other professional staff
Concierge Specialist
Freedom Health
Tampa, FL
08.2017 - 05.2021
- Responsible for identifying issues requiring special handling, working to satisfy the customer, following up for complete customer satisfaction
- Help provide resolution with customer inquiries
- Provide an exceptional experience in every client interaction
- Answered members questions concerning their claims, authorizations, benefits and eligibility
- And also placed the members over the counter orders
Customer Service Associate
Health Plan Services
Tampa, FL
11.2016 - 03.2017
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Contact businesses and individuals by telephone to solicit sales for goods and services
Cashier
Sodexo
Tampa, FL
01.2016 - 02.2017
- Answered customers' questions about merchandise and advised customers on merchandise selection
- Stocked shelves, racks, cases, bins and tables with new and transferred merchandise
- Compared merchandise invoices to items actually received to ensure that shipments are correct
- Itemized and totaled customer merchandise selection at the checkout counter, using the cash register, and accepting cash and charge cards for purchases
- Assisting with stocking up and setting up the kitchens stations
- Preparing foods including and cutting the ingredients and cooking main dishes, desserts, appetizers and snacks
- Made sure the kitchen was clean and sanitized
Resident Aide
Belvedere Commons
Tampa, FL
04.2013 - 12.2013
- Administered bedside and personal care, such as ambulation and personal hygiene assistance
- Cared for individuals and families during periods of incapacitation, family disruption, and convalescence, providing companionship, personal care, help in adjusting to new lifestyles
- Cared for patients by changing bed linens, washing and ironing laundry, cleaning, and assisting with their personal care
Sales Representative
Busch Gardens
Tampa, FL
06.2008 - 02.2012
- Greeted persons entering the establishment, determine nature and purpose of visit, and direct and escorted them to specific destinations
- Complete sales order tickets and submit for processing of client-requested transactions
- Answered customers' questions about merchandise and advise customers on merchandise selection
- Describe merchandise and explain use, operation, and care of merchandise to customers
Education
High School Diploma -
Brandon High School
Brandon, FL06-2009
Skills
- Microsoft Office
- Customer Responsiveness
- Customer Service
- Sales
- Conflict Resolution
- Time management
- Data Entry
- Team Player
- Multi-Task
- Organizational Skills
- Price Verification
- Credit card processing
- Barcode scanning
- Cash Drawer Balancing
- Bagging and Packaging
- Cash handling expertise
- POS System Operation
- Upselling strategies
Timeline
Specialty Shop Cashier
Moffitt Cancer Center
01.2023 - Current
School Monitor
Idea Public Schools
01.2023 - Current
Concierge Specialist
Freedom Health
08.2017 - 05.2021
Customer Service Associate
Health Plan Services
11.2016 - 03.2017
Cashier
Sodexo
01.2016 - 02.2017
Resident Aide
Belvedere Commons
04.2013 - 12.2013
Sales Representative
Busch Gardens
06.2008 - 02.2012
High School Diploma -
Brandon High School