Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ROYMER CASTANO

Fort Worth,TX

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Warehouse Supervisor

MATHESON GAS
01.2022 - Current
  • Created Bin location 5's Project to help reduce picking errors, time to pull orders, and improve safety when pulling heavy items
  • Lead 5S and Lean projects
  • Perform inside sales when needed
  • Assist Outside sales in processing orders for customer
  • Restock store merchandise as needed
  • Receive incoming product into warehouse
  • Keep production areas clean and well-organized to avoid violations or unnecessary work delays caused by hazards
  • Quarterly inventory count of all cylinders
  • Monitor production volumes, inventory levels and quality metrics to ensure production targets are met
  • Operate Cryogenic Tanks & HP Cylinders
  • Daily Management walk around
  • Monthly Management walk around
  • Monthly propane inspection
  • Manage IBR orders
  • Safety committee team member
  • Responsible for maintaining assets for customers and plant needs to make sure we meet on time delivery
  • Loading and unloading transfer trucks
  • Hard goods monthly cycle count
  • Pull hard goods orders to be shipped on our truck or via FEDEX
  • Daily SIP to achieve saving goals
  • Contributed to continuous improvement and lean initiatives by implementing directives.
  • 5s Methodology Champion NTX Region
  • Maintained high levels of accuracy in daily operations
  • Managed friendly and professional customer interactions
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Responded to customer requests for products, services, and company information
  • Made sure that products were produced on time and are of good quality
  • Calibrated machines to maintain required productivity levels and adherence to quality standards
  • Answered customers' questions regarding products, prices, and availability.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Production Operator 3

AIRGAS
11.2020 - 01.2022
  • In charge of sorting variety of cylinders, loading/unloading city trucks and shuttles
  • Completed pre-fill inspection on medical and industrial cylinders
  • Filled Medical Oxygen, industrial cylinders, and spec gas cylinders
  • Set up and operate production machine in accordance with established procedures and guidelines
  • Maintain filler filling records and ensure all required procedures are followed in order to comply with local, state and federal regulation
  • Train new hires on how to pull orders & load trucks
  • Safety trainer
  • Used equipment properly to avoid workplace hazards or injuries
  • Inspected final products to assess compliance with quality standards and established tolerances
  • Participated in training sessions to enhance skills and knowledge
  • Prepared machines for daily use by calibrating and performing preventive maintenance
  • Took on additional shifts during peak work periods to keep projects on schedule
  • Monitored machinery in operation to identify concerns and make corrections or report complex problems
  • Actively participated in team projects and met critical deadlines
  • Operated multiple machines simultaneously to meet production requirements

Order Puller

BEHR
09.2019 - 06.2020
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Inspected machinery and equipment to determine functionality and performance.
  • Noted unsafe components inside packages and discussed concerns with supervisors.

Education

High School diploma -

American Senior High School
Hialeah, FL
06.2018

Skills

  • Strong leadership
  • Excellent analytical and problem solving skills
  • Knowledge of gas hub operation and process optimization
  • Knowledge of safety and environmental regulations
  • Relationship Development
  • Driven
  • Organized and Efficient
  • Warehouse Organization
  • Quality checks
  • Exceptional customer service
  • Attention to Detail
  • Active Listening

Certification

  • Cryogenic pump Certification
  • Rail Road commission Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Warehouse Supervisor

MATHESON GAS
01.2022 - Current

Production Operator 3

AIRGAS
11.2020 - 01.2022

Order Puller

BEHR
09.2019 - 06.2020

High School diploma -

American Senior High School

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ROYMER CASTANO