Roymer Leon Arcia
Katy,TX
Summary
Experienced professional with a strong background in customer service, sales, and leadership roles, currently specializing as an Insurance Agent. Skilled in handling pressure, challenging situations, and effective in public communication. Passionate about continuous personal and professional growth, committed to leveraging my diverse skill set to make a meaningful impact.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
CHURCH VOLUNTEER
Lakewood Church
2017.09 - Current
- Coordinated resources, spaces, and schedules for special events like Vacation Bible School.
- Modeled positive behavior as a role model for older youth, emphasizing appropriate dress, speech, and attitude.
- Taught Sunday school classes to instill values of faith.
- Volunteered in various overseas locations in diverse roles.
- Provided care and education for children and youth attending church.
- Collaborated in planning and executing community programs and events.
- Developed leadership skills through overseeing and coordinating youth activities.
- Communicated effectively and worked as part of a team with other volunteers and church leaders.
- Adapted to and successfully managed changing and challenging situations in volunteer environments.
INSURANCE AGENT
Allstate
1 2023 - Current
- Assisted clients in understanding and selecting insurance policies that best suit their needs, including auto, home, life, and health insurance
- Conducted comprehensive assessments of client requirements and recommended appropriate coverage options
- Processed policy renewals, endorsements, and cancellations, ensuring all documentation was accurate and up to date
- Evaluated and analyzed risk factors to provide clients with the most beneficial insurance solutions while adhering to company guidelines
- Provided exceptional customer service by addressing client inquiries, resolving issues, and ensuring overall client satisfaction
- Managed sales processes, from initial contact to policy issuance, ensuring all client needs were met and sales goals were achieved
- Followed up with client's post-sale to confirm satisfaction and address any additional questions or concerns.
PEST CONTROL TECHNICIAN
Preventive Pest Control
2019.08 - 2021.11
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions
- Applied pesticides to inside and outside of structures utilizing company protocols
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation
- Applied chemical solutions on building surfaces to eliminate pests
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity
SELL ASSOCIATE
Boost Mobile
2019.01 - 2019.08
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Church Program -
Lakewood Leadership Program
Houston, TX 2021.06 - 2022.06
High School Diploma - undefined
Unidad Educativa "Francisco De Miranda"
Skills
Creative Solutions
Conflict Management
Spanish Speaking
Bible Studies
Spiritual Care
Great Communication Skills
Child Programs
Emotional Support
Motivational Abilities
Parent Communication
Equipment management
Time Management
Team building
Languages
Spanish
English
Timeline
Church Program -
Lakewood Leadership Program
2021.06 - 2022.06
PEST CONTROL TECHNICIAN
Preventive Pest Control
2019.08 - 2021.11
SELL ASSOCIATE
Boost Mobile
2019.01 - 2019.08
CHURCH VOLUNTEER
Lakewood Church
2017.09 - Current
INSURANCE AGENT
Allstate
1 2023 - Current
High School Diploma - undefined
Unidad Educativa "Francisco De Miranda"
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