Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Royna SunderRajan

Overview

5
5
years of professional experience

Work History

Sr. Customer Onboarding Specialist

Opensense
San Francisco, CA
02.2024 - Current
  • Tracked progress on all ongoing projects using project management software tools.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Developed and maintained positive relationships with customers through effective communication.
  • Utilized problem solving skills to address customer issues quickly and efficiently.

Sr. Customer Success Associate

Opensense
San Francisco, CA
10.2021 - 01.2024
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remaining calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality and conformance.

Team Bedi Associate

Robby and Alka Bedi
Pleasanton, CA
10.2020 - 03.2021
  • Executed social media campaigns across various platforms and increased engagement.
  • Researched and observed digital media landscape for trends and ideas and devised digital media strategies to optimize reach and engagement with content.
  • Presented and implemented website and integrated solutions to complement business operations, including Buyer and Seller needs; Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.

Education

MBA - Organizational Leadership

University of California, Davis
Davis, CA
03-2026

Bachelor of Science - Managerial Economics

University of California, Davis
Davis
06.2020

Associate of Science - Economics

Diablo Valley College
05.2018

Skills

  • Organization
  • Communication
  • Time management
  • Working collaboratively
  • Customer service
  • Relationship management
  • Problem solving
  • Project management

Affiliations

Destination Imagination - ROC Board Member

  • Held workshops for teams and team managers all over Bay Area on teamwork and leadership skills, out of the box creative thinking, time management, public speaking, collaboration, problem solving, and project management.
  • Helped market DI to over 50+ schools, various advertising fairs and community events to potential students and families by informing all the benefits and real world applications the program has to offer.
  • Assisted tournaments of 250+ teams and led and coordinated a team of 10-15 judges and made sure the tournament day ran smoothly by answering any questions and talked with teams after to present scores and any feedback the judges had.

Economics and Business Student Association - Member

  • Participated in case competitions in different areas of business including Consulting, Finance and Supply Chain Management
  • Analyzed data and collaborated with team members and suggested creative solutions to companies.

Timeline

Sr. Customer Onboarding Specialist

Opensense
02.2024 - Current

Sr. Customer Success Associate

Opensense
10.2021 - 01.2024

Team Bedi Associate

Robby and Alka Bedi
10.2020 - 03.2021

Bachelor of Science - Managerial Economics

University of California, Davis

Associate of Science - Economics

Diablo Valley College

MBA - Organizational Leadership

University of California, Davis

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Royna SunderRajan