Royonta Guy
Greensboro,NC
Summary
My name is Royonta Guy. As a Postal Service Clerk I have a background in managing mail processing, customer service, financial transactions within postal settings which involves handling customer inquiries, which demonstrates the ability to improve operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
USPS Customer Service Mail Processing Clerk
United States Postal Service
Greensboro, NC
11.2013 - Current
- Performed a variety of clerical and administrative duties at a computerized telephone service center to answer and respond to customer inquiries pertaining to ordering, shipping, receiving, storing, billing, and other related activities for materials, parts, and supplies for postal facilities nationwide.
Education
Bachelor of Arts - Business Administration
Shaw University
Raleigh, NCSkills
- Sales Presentations
- Active Listening
- Critical Thinking
- Negotiation
- Strategic Negotiations
- Objection Handling (Sales)
- Questioning skills
- Closing techniques
- Effective cold calling
- Prospect Qualification
- Cold calling techniques
- Objection Handling (Sales)
- Social Selling
- Voicemail strategies
- Strategic Prospecting
- Deal Closure
- Work independently
- Strong organization skills
- Deadline oriented
- Problem-solving skills
- Team collaboration
- PC skills
- Highly self motivated and driven
- Gritty and adaptable
- Coachable
- Results oriented
- Charismatic
- Eager to learn new ways and techniques
- Compassionate
- Passionate
Certification
Cold Calling & Prospecting
Issued Jan 2025
Credential ID https://.org/verify/
HOLBX9WOFC6C
Skills: Prospect Qualification • Cold calling techniques • Objection Handling (Sales) • Objection Handling
How to Sell and Fundamental
Selling Techniques
Issued Jan 2025
Credential ID https://coursera.org/ verify/7QM4ZZHXO
Skills: Objection Handling (Sales) • Understanding sales • Listening skills • Questioning skills • Closing techniques •
• Effective cold calling
Sales Training
Issued Jan 2025
Credential ID https://coursera.org/verify/
P54FILJVQ10Z
Skills: SDR sales • Sales Presentations • Active Listening • Critical Thinking • Negotiation • Strategic Negotiations
Timeline
USPS Customer Service Mail Processing Clerk
United States Postal Service
11.2013 - Current
Bachelor of Arts - Business Administration
Shaw University
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