Roy Ramirez
Lubbock,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Center Supervisor
CSL Plasma
Lubbock, TX
12.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Repaired equipment to keep production moving smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Sub Contractor
Tuff Shed
02.2021 - 08.2022
- Load prefabbed builds from the Tuff Shed shop onto a trailer and transport it to a designated location
- Constructed prefabbed build onsite based on customer instructions and needs
- Addressed any issues that arise onsite and resolve them quickly and efficiently
- Maintain communication with the customer and the shop to ensure any issues that are not able to be resolved onsite or the same day are also addressed quickly and efficiently
- Traveled to St Louis MO and Kansas City KS to assist the local contractors in catching up with the sales that were already made
- Efficient with various power and air tools.
Center Manager
BPL Plasma
Houston, TX
06.2017 - 09.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed the day-to-day operations of the plasma center, lead team meetings about collection volumes with a quality mindset
- Used business metrics to analyze center performance to business objectives and addressing deficiencies.
- Maintained high standards for service excellence and holding others accountable for delivering those standards.
- Participated in local community outreach activities to enhance relationships with potential donor sources.
- Attracted and retained quality talent.
- Managed plasma unit inventory from collection, testing and shipment to customer requirements.
- Maintained communication with the contracting team to ensure all standards and deadlines were met with the construction and centers would open on time.
Assistant Center Manager
BPL
09.2011 - 06.2017
- Ensure the flow of donors to make and maintain the best customer experience
- Manage staff and keep them on task to help reach and maintain center goals
- Provide knowledge to employees about current promotions and any changes coming up
- Review schedules for proper coverage during peak hours and help monitor overtime.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Lead team meetings to ensure staff is up to date with all procedures also to acknowledge staff achievements and address any concerns
Assistant Manager
Vector Marketing
10.2010 - 08.2011
- Manage a team of salespeople while also maintaining my personal sales
- Keep the staff on task and help them reach their personal sales goals as well as the company’s sales goals
- Train staff on how to set appointments and perform demonstrations
- Stay knowledgeable on product and pricing in order to properly market our product.
Usher Manager
Tinseltown
02.2009 - 09.2010
- Ensure guest service is friendly, helpful, and fast
- Ensure facilities are maintained regarding cleanliness, safety and in good repair
- Provided an experience that is comfortable, distraction-free and picture-perfect
- Ensured staff maintained a constant presence inside and outside auditoriums to deter any disruptive conduct
- Assist with crowd control and seating of guests in auditoriums
- Change marquees, auditorium, lobby signage and poster cases
- Answer questions from guests and resolve any concerns
- Uphold Tinseltown’s high standards and deliver entertaining company-wide programs
Education
High School Diploma -
Monterey High School, South Plains College
Lubbock 01.2009 - 01.2010
Skills
Priority management
Negotiation
Business Development
Inventory oversight
Strategic planning
Business planning
Financial Management
Team Building
Budgeting
Training and mentoring
Staff Management
Timeline
Center Supervisor
CSL Plasma
12.2022 - Current
Sub Contractor
Tuff Shed
02.2021 - 08.2022
Center Manager
BPL Plasma
06.2017 - 09.2023
Assistant Center Manager
BPL
09.2011 - 06.2017
Assistant Manager
Vector Marketing
10.2010 - 08.2011
Usher Manager
Tinseltown
02.2009 - 09.2010
High School Diploma -
Monterey High School, South Plains College
01.2009 - 01.2010