Royrick Ellington

• Improved patient care by implementing efficient scheduling and appointment systems for veterinary staff.
• Encouraged continued professional development among staff members through educational resources; promoting certifications relevant to their roles.
• Developed strong relationships with local animal rescue organizations, increasing partnership opportunities and community involvement.
• Provided consistent leadership and direction; fostering an environment of teamwork, collaboration, and open communication among staff members.
• Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
• Optimized workflow efficiency with strategic delegation of tasks based on individual skillsets and strengths within the team.
• Maintained a safe work environment by enforcing strict adherence to safety protocols and regularly updating essential equipment.
• Ensured regulatory compliance by staying current on industry standards, maintaining accurate records, and promptly addressing any issues or gaps in protocol.
• Increased client satisfaction with compassionate care, timely follow-ups, and thorough explanations of treatment plans.
• Streamlined inventory management for cost-effective ordering, maintaining an organized supply room and reducing waste.
• Boosted hospital revenue by promoting additional services such as grooming, boarding, and dental cleanings to clients during appointments.
• Resolved customer complaints professionally and efficiently while promoting a satisfactory outcome for both parties involved.
• Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
• Handled difficult situations calmly; navigating challenging conversations with clients regarding end-of-life decisions or financial constraints.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Communicated with patients, ensuring that medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Ordered all pharmacy supplies and kept check on inventory levels.

• Assist Regional Operations Director oversee 10 VCA Animal Hospitals
• Assist in training Hospital Managers
• Assist Hospital Managers with associate and client matters
• Assist Hospital Managers with hospital protocols
• Assist in implementing VCA proto and programs
• Weekly hospital visits
• Attend staff meetings
• Attend meetings with doctors and management teams
• Assist Hospital Mangers with financial analysis and reporting

• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Communicated with patients, ensuring that medical information was kept private.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Devised processes to boost long-term business success and increase profit levels.
• Partnered with vendors and suppliers to effectively manage and budget.
• Reviewed shift reports to understand current numbers and trends.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Analyze P&Ls

See previous duties for Hospital Manager

• Assist Regional Operations Director oversee 5 hospitals
• See previous duties for Area Manager

• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
• Administered medications to animals in treatment and documented changes in condition.
• Collected patient biopsies and blood samples for laboratory analysis.

• See previous duties listed for Hospital Manager

• Maintain controlled drug inventory
• Maintain instruments, equipment to ensure proper working condition
• Supervise and train veterinary technician staff
• Monitor medical supplies and place orders within budget
• Perform a variety of office, clerical, and accounting duties

• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
• Administered medications to animals in treatment and documented changes in condition.
• Collected patient biopsies and blood samples for laboratory analysis.
• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Answered owner animal health questions and advised on best care practices.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
• Implanted subcutaneous identification microchips into animals.
• Performed dental extractions with no periosteal elevation, no tooth resectioning, and no bone resectioning.