Royseann J. Patrick
Forestdale,MA
Summary
Customer-focused Retail Manager experienced in cultivating relationships and developing marketing campaigns to enhance profit channels by day. At night, delivered immersive experiences in music entertainment by combining technical proficiency with creative flair, ensuring audience engagement and adaptability to evolving event needs.
Overview
9
9
years of professional experience
Work History
Disc Jockey
Meraki Productions
01.2023 - Current
- Mixed transitions smoothly to maintain energy across live entertainment segments.
- Monitored crowd response and adjusted playlists to sustain audience engagement.
- Curated music sets aligned with event production themes and client preferences.
- Set up and tested audio equipment before performances for reliable sound delivery.
- Troubleshot sound issues quickly to minimize interruptions during performances.
- Managed music requests while preserving a consistent tone and program standards.
- Coordinated with event staff to support timing, announcements, and schedule flow.
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
Retail Supervisor
Finish Line
07.2020 - Current
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Pursued resolutions for customer satisfaction by tracking down hard-to-find merchandise across diverse locations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings; Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Facilitated efficient replenishment of sales floor items to ensure product availability for customers. of sales floor merchandise.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Organized merchandising displays to attract customer attention and increase sales., signage and sales enablement.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Streamlined daily operations to maintain clean, adequately stocked, and organized store.
- Recruited, hired and trained over 20 new team members in 2 months.
- Trained and oriented associates to maximize team performance.
- Motivated employees and identified areas for improvement, enhancing overall team efficiency.
- Boosted sales rates 40% by checking for and locating requested items in inventory system.
Store Manager
Island Outfitters
11.2025 - 07.2026
- Directed daily store operations to maintain sales floor readiness, service standards, and inventory accuracy.
- Led hiring, onboarding, and coaching efforts to build accountable, customer-focused team performance.
- Monitored budgets, labor schedules, and payroll processes to support efficient store execution.
- Analyzed sales trends and inventory reports to guide ordering, replenishment, and shrink control.
- Implemented merchandising and promotional plans to improve product visibility and sales consistency.
- Resolved escalated customer concerns with prompt, professional service recovery and follow-through.
- Collaborated with district leadership to align store priorities with business goals and performance targets.
- Enforced safety, cash-handling, and compliance procedures to protect associates, assets, and operations.
Relationship Banker
Bank of America
05.2024 - 10.2025
- Advised clients on deposit, lending, and cash management solutions aligned with financial goals.
- Managed account openings, maintenance, and documentation with accuracy and regulatory compliance.
- Built long-term client relationships through proactive outreach and personalized service.
- Identified cross-sell opportunities and matched customers with appropriate banking products.
- Interpreted financial needs to recommend consumer credit, savings, and loan options.
- Resolved complex account issues and escalated concerns to appropriate support teams.
- Collaborated with branch teams to improve service quality and operational efficiency.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Retail Sales Associate
Rue21
03.2018 - 09.2019
- Balanced cash register by accurately handling cash, counting change, and organizing coupons to ensure efficient transactions.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Processed refunds, exchanges, and store credit to resolve customer issues and enhance satisfaction.
Education
No Degree - Communications
Newbury College
Brookline, MAAssociate of Arts - Digital Communications And Multimedia
Cape Cod Community College
West Barnstable, MA12-2019
High School Diploma -
Mashpee High School
Mashpee, MA06-2015
Skills
- Process development
- Planning coordination
- Sales teamwork
- Event planning
- Music production software
- Sound engineering
- Live mixing techniques
Accomplishments
- Resolved product issue through consumer testing.
- Increased sales by [27]% by coaching department managers on new merchandising standards.
Timeline
Store Manager
Island Outfitters
11.2025 - 07.2026
Relationship Banker
Bank of America
05.2024 - 10.2025
Disc Jockey
Meraki Productions
01.2023 - Current
Retail Supervisor
Finish Line
07.2020 - Current
Retail Sales Associate
Rue21
03.2018 - 09.2019
High School Diploma -
Mashpee High School
No Degree - Communications
Newbury College
Associate of Arts - Digital Communications And Multimedia
Cape Cod Community College