Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Royshanique Davis

Royshanique Davis

Rosenberg,TX

Summary

Seven years of direct patient care from different roles. Non Certified Medication Aid, Psych technician, Caregiver, Medical Assistant, Front desk bookkeeping, within a nursing home, provide home heath, and 3 year of patient care within a clinical environmental establishment.

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Diligent Healthcare Professional

Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.

Organized Patient Service Representative with 7 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Assistant/ Mentor Coach

IPO Houston/ Fulshear Treatment Center
11.2024 - Current
  • Administered patient care procedures, ensuring compliance with clinic protocols and safety standards.
  • Assisted healthcare providers with examinations, maintaining accurate records and documentation.
  • Performed laboratory tests and communicated results promptly to medical staff for decision-making.
  • Managed patient scheduling and coordinated appointments to optimize clinic workflow efficiency.
  • Trained new staff on operational procedures, enhancing team performance and service delivery.
  • Streamlined inventory management processes, improving availability of medical supplies for daily operations.
  • Implemented electronic health record systems, enhancing data accuracy and accessibility for patient information.
  • Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
  • Encouraged clients to find creative solutions to problems and maintain motivation.

Medical Administrative Assistant

Thomas and Lew Crop.
09.2020 - 02.2024
  • Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
  • Coordinated insurance verifications, facilitating timely processing of claims and patient billing inquiries.
  • Implemented electronic health record (EHR) system updates, enhancing data accuracy and retrieval efficiency.
  • Trained new administrative staff on office protocols and software applications, fostering team productivity.
  • Resolved customer inquiries regarding healthcare benefits and services, ensuring accurate information delivery.
  • Collaborated with medical staff to streamline patient appointment scheduling and enhance service efficiency.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Lead Medication Aid/ Night Supervisor

Clayton Oaks Assisted Living
05.2019 - 08.2020
  • Manage daily medications and ensure they are given to patients
  • Record medication dosages and times they should be administered
  • Observe patients and document any changes (and respond to any calls or signals identifying patient needs)
  • Communicate with multiple pharmacies, physicians, hospice, and nurses about patients service care plan, supervise CNA's throughout shift, manage patient emergency needs.
  • Coordinated staff assignments and managed shift schedules for optimal coverage.
  • Supervised nightly operations to ensure resident safety and well-being.

House Parent 2

Texana Center (Housing Manger)
07.2017 - 05.2019
  • The general scope of responsibilities while employed as a houseparent were all the tasks relating to keep all medication count; keep all updated information into the computer systems every day for each patient within the houses
  • Handling all calls form the patients Doctors, Nurses, Dentist, and any other care providers or guardian; personal care, housing, meals, study, administrating meds at client scheduled timing, updating client database of client behavior, health, and levels of learning the average fundamental skills, throughout the day and recreational activities of children in a residential child care establishment
  • They usually live in the home with the children in their care.
  • Supervised daily activities of residents, ensuring safety and well-being.
  • Developed and implemented individualized care plans to address unique resident needs.

Medical Assistant

Med-cure Clinic
10.2012 - 01.2017
  • Help customers with complaints and questions, give customers information about services and scheduling appointments and process follow ups
  • Helping patients understand the process of how the clinic timing and services are important
  • Making sure all patient information is updated within computer system, handling med soft (insurance billing), communicating professionally in behave of the clinic contacting pharmacy's, other Doctors, Nurses, X-ray tech etc
  • Praised for efficient handling of administrative duties, answering phones, scheduling appointments, maintaining medical records, processing patients, billing and bookkeeping) That allowed doctors and nursing staff to focus on the health concerns of their patients.
  • Assisted in clinical procedures, maintaining sterile environments and efficient workflow.
  • Administered medications and vaccinations, ensuring patient safety and adherence to protocols.
  • Managed patient scheduling and coordinated follow-up appointments effectively.

Education

Diploma -

Rice High School CISD
Eagle Lake, TX
05.2008

High School Diploma -

Everest Institute ( Medical Assistant)
Houston TX
10-2012

Skills

  • EKG'S
  • 35 wpm
  • Med-soft
  • Microsoft word
  • Power point
  • Excel
  • Faxing
  • Vital signs
  • CPR
  • Laboratory experience
  • Patient care
  • Caregiving
  • Vital signs
  • Microsoft Word
  • Microsoft Excel
  • Computer skills
  • Hospital experience
  • Communication skills
  • Patient monitoring
  • Blood sampling
  • Patient observation
  • Medical records
  • Typing
  • Customer service
  • Medical terminology knowledge
  • Patient flow management
  • Inventory management
  • Monitoring patient progress
  • Lab equipment calibration
  • Patient confidentiality
  • Appointment scheduling
  • Electronic medical records
  • Phlebotomy techniques
  • Follow-up skills
  • Medical billing
  • Data entry
  • Problem-solving
  • Multitasking and organization
  • Call screening

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Received numerous commendations from supervisors for team building, mentoring and leadership skills.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Certification

  • CNA
  • Cosmetology License
  • CPR Certification
  • Certified Medical Assistant
  • First Aid Certification
  • Barbering License
  • Driver's License

Languages

English
Full Professional

Timeline

Medical Assistant/ Mentor Coach

IPO Houston/ Fulshear Treatment Center
11.2024 - Current

Medical Administrative Assistant

Thomas and Lew Crop.
09.2020 - 02.2024

Lead Medication Aid/ Night Supervisor

Clayton Oaks Assisted Living
05.2019 - 08.2020

House Parent 2

Texana Center (Housing Manger)
07.2017 - 05.2019

Medical Assistant

Med-cure Clinic
10.2012 - 01.2017

Diploma -

Rice High School CISD

High School Diploma -

Everest Institute ( Medical Assistant)

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