Royshanique Davis
East Bernard,TX
Summary
Dynamic healthcare professional with over 13 years of diverse experience in the health industry, specializing in various roles within the Medical Assistant field. Expertise includes front office operations as a Medical Receptionist, hands-on patient care as a Doctor/Nurse Assistant, and leadership as a Senior Living Medication Aid Supervisor. Proven track record in healthcare customer service, appointment scheduling, and coordination of group home housing, complemented by skills in activity management. Committed to delivering exceptional patient care and enhancing operational efficiency within healthcare settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Medical Assistant/Office Administrative Assistant
Thomas and Lewin
03.2022 - Current
- Administered patient care, including vital signs and medical histories, ensuring accurate documentation.
- Assisted in the preparation of examination rooms, maintaining cleanliness and organization for optimal patient flow.
- Coordinated patient scheduling and follow-up appointments, enhancing clinic efficiency and patient satisfaction.
- Educated patients on treatment plans and preventative care measures, promoting health awareness and compliance.
- Trained new staff on clinic protocols and procedures, fostering a culture of teamwork and high-quality care delivery.
- Monitored inventory levels of medical supplies, facilitating timely reordering to prevent shortages in clinical operations.
- Managed electronic health records (EHR) system, ensuring data integrity and confidentiality in patient information handling.
- Implemented process improvements that streamlined administrative tasks, reducing wait times for patients significantly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Increased efficiency in office by implementing digital filing system for patient records.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Lead Medication Aid/ Night Supervisor (PRN)
Clayton Oaks Assisted Living
05.2019 - 03.2022
- Manage daily medications and ensure they are given to patients
- Record medication dosages and times they should be administered
- Observe patients and document any changes (and respond to any calls or signals identifying patient needs)
- Communicate with multiple pharmacies, physicians, hospice, and nurses about patients service care plan, supervise CNA's throughout shift, manage patient emergency needs.
- Supervised night operations, ensuring high standards of resident care and safety.
- Trained and mentored staff on best practices for efficient service delivery.
- Coordinated emergency response protocols to maintain resident safety during nighttime hours.
- Managed staff scheduling, optimizing coverage to enhance team efficiency and resident care.
- Oversaw night operations, ensuring resident safety and well-being during overnight hours.
Medical Assistant
Med-cure Clinic
10.2012 - 01.2019
- Help customers with complaints and questions, give customers information about services and scheduling appointments and process follow ups
- Helping patients understand the process of how the clinic timing and services are important
- Making sure all patient information is updated within computer system, handling med soft (insurance billing), communicating professionally in behave of the clinic contacting pharmacy's, other Doctors, Nurses, X-ray tech etc
- Praised for efficient handling of administrative duties, answering phones, scheduling appointments, maintaining medical records, processing patients, billing and bookkeeping) That allowed doctors and nursing staff to focus on the health concerns of their patients.
- Recorded vital signs and medical histories accurately to support effective diagnosis.
- Assisted physicians with patient examinations and procedures, ensuring comfort and safety.
- Managed appointment scheduling efficiently, optimizing patient flow and reducing wait times.
- Maintained medical supplies inventory, coordinating timely restocking to prevent shortages.
- Educated patients on treatment plans and medications, enhancing understanding of health management.
House Parent 2
Texana Center (Housing Manger)
06.2016 - 05.2018
- The general scope of responsibilities while employed as a houseparent were all the tasks relating to keep all medication count; keep all updated information into the computer systems every day for each patient within the houses
- Handling all calls form the patients Doctors, Nurses, Dentist, and any other care providers or guardian; personal care, housing, meals, study, administrating meds at client scheduled timing, updating client database of client behavior, health, and levels of learning the average fundamental skills, throughout the day and recreational activities of children in a residential child care establishment
- They usually live in the home with the children in their care.
C.N.A/Healthcare Customer Service Representative
Oak Bend Hospital
05.2008 - 02.2016
- Monitored patient's condition by observing physical and mental condition, intake and output, and exercise
- Supports patients by providing housekeeping and, laundry services; shopping for food and other household requirements, preparing and serving meals and snacks; running errands.
- Documented patient progress and care activities accurately in electronic health records.
- Trained new staff on best practices in patient care and compliance with safety protocols.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Administered daily personal care and assistance to clients, ensuring comfort and dignity.
- Collaborated with multidisciplinary teams to create personalized care plans for optimal outcomes.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
Associate of Science - Healthcare Management
College Of Healthcare Profession SW
Houston, TX12-2025
No Degree - Medical Assistant Diploma
Everest Institute
Houston TX08-2012
Diploma -
Rice High School CISD
05.2008
Skills
- Electrocardiogram interpretation
- Skilled in maintaining a typing speed of 35 wpm
- Experience with medical software
- Skilled in formatting and editing with Microsoft Word
- Presentation design
- Patient intake management
- Detailed account tracking
- Managing patient blood samples
- Data entry updates
- Facilitating appointment management
- Preparation for lab processing
- Vital signs
- CPR
- Laboratory experience
- Patient care
- Microsoft Powerpoint
- Experience administering injections
- Microsoft Word
- Microsoft Excel
- Phlebotomy
- Medical Billing
- Medical Records
- HIPA
- Computer skills
- Hospital experience
- Communication skills
- Patient observation
- Customer service
- Crisis management
- Conflict management
- Customer retention
- Guest registration
- Administrative support
Certification
- AAS ( Health Management)
- Medical Assistant (Diploma)
- 08 High School Diploma
- BLS Certification
- CPI Certification
- Driver's License
Timeline
Office Medical Assistant/Office Administrative Assistant
Thomas and Lewin
03.2022 - Current
Lead Medication Aid/ Night Supervisor (PRN)
Clayton Oaks Assisted Living
05.2019 - 03.2022
House Parent 2
Texana Center (Housing Manger)
06.2016 - 05.2018
Medical Assistant
Med-cure Clinic
10.2012 - 01.2019
C.N.A/Healthcare Customer Service Representative
Oak Bend Hospital
05.2008 - 02.2016
Associate of Science - Healthcare Management
College Of Healthcare Profession SW
No Degree - Medical Assistant Diploma
Everest Institute
Diploma -
Rice High School CISD