Roy (Tatiana) Harris
Fort Worth,TX
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Heavenlyn hands family Medical Clinic
Dallas, TX
08.2017 - 10.2024
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Maintained confidentiality of patient information according to HIPAA regulations.
Front Desk Receptionist
Neighbor Care Clinic
Dallas, TX
02.2017 - 07.2020
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Followed HIPAA guidelines when handling confidential patient information.
- Prepared charts for new patients prior to their appointment.
- Monitored waiting room activity ensuring that all patients were attended to in a timely fashion.
- Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
- Maintained filing systems for patient paperwork including insurance forms, lab results, referral letters.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Set up appointments for physician visits and procedures using calendar software.
- Called patients to confirm scheduled appointments and obtain additional details.
- Took messages from patients and promptly relayed to appropriate staff.
Education
Medical Assistant
The College of Health Care Professions
TX12-2025
High School Diploma -
Polytechnic High School
Fort Worth, TX08-2016
Skills
- Medical billing
- Patient scheduling
- Electronic health records
- Customer service
- Office administration
- Data entry
- Time management
- Attention to detail
- Payment collection
- HIPAA guidelines
- Telephone etiquette
- Appointment management
- Insurance claims
- Appointment scheduling
- Typing and filing
- Front desk operations
- Flexible schedule
- CPR certified
Certification
- CPR
Timeline
Medical Receptionist
Heavenlyn hands family Medical Clinic
08.2017 - 10.2024
Front Desk Receptionist
Neighbor Care Clinic
02.2017 - 07.2020
Medical Assistant
The College of Health Care Professions
High School Diploma -
Polytechnic High School
Similar Profiles
Antina MilesAntina Miles
Office Manager at Healing Hands Medical ClinicOffice Manager at Healing Hands Medical Clinic
Hannie Faye PerlasHannie Faye Perlas
Licensed Practical Nurse/ Medical Office Assistant at Bridlewood Oasis Medical Clinic – Family Clinic, Calgary, AlbertaLicensed Practical Nurse/ Medical Office Assistant at Bridlewood Oasis Medical Clinic – Family Clinic, Calgary, Alberta
Billie RobertsonBillie Robertson
RN Staff Nurse at Eastern Oklahoma Medical Center Family Medical ClinicRN Staff Nurse at Eastern Oklahoma Medical Center Family Medical Clinic
Dominic Kipkoech KigenDominic Kipkoech Kigen
Teacher at Windle International KenyaTeacher at Windle International Kenya
Tammie OxfordTammie Oxford
Medical Assistant at We Care ClinicMedical Assistant at We Care Clinic