Server/Bartender/Manager
The Mixx Bar & Grill
02.2014 - 09.2018
Rosemond Leinaala Ofilas-Keomalu
Hospitality
Honolulu,HI
Timeline
Server/Bartender Apprentice
Terrys Place
03.2010 - 05.2015
Reservation Agent/Customer Service Representative
Roberts Overnighters
05.1995 - 02.1997
Administrative Assistant
Pacific Dataport, Inc.
09.1993 - 06.1995
World Wide Reservation Agent/Front Office Secretary
Sheraton Hotels/Sheraton Waikiki Hotel
Aug.1989 - May.1993
High School Diploma -
Governor Wallace Rider Farrington High School
09.1980 - 06.1982
Summary
Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker eager to secure position. Ready to help team achieve company goals. Customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, and growing businesses. Team player,
Education
High School Diploma -
Governor Wallace Rider Farrington High School
Honolulu, HI 09.1980 - 06.1982
Overview
2
2
years of post-secondary education
29
29
years of professional experience
Work History
Server/Bartender/Manager
The Mixx Bar & Grill
Honolulu, HI
02.2014 - 09.2018
- Accomplished multiple tasks within established timeframes.
Server/Bartender Apprentice
Terrys Place
Honolulu, HI
03.2010 - 05.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Contributed to increased overall revenue by upselling premium liquors and promoting daily specials.
- Gained proficiency in using bartending tools such as shakers, strainers, and jiggers for precise drink preparation.
- Maintained clean and sanitary bar by washing, wiping and sterilizing counters, sinks, utensils, shelves and storage areas.
- Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.
- Took beverage orders from guests or servers and accepted payment in cash or processed credit card transactions to capture revenue.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Built relationships with vendors to manage orders and negotiate costs.
- Completed requisitions to maintain required stock par levels.
Reservation Agent/Customer Service Representative
Roberts Overnighters
Honolulu, HI
05.1995 - 02.1997
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
- Took care of gift store.
- cash, credit card payment processing
Administrative Assistant
Pacific Dataport, Inc.
Honolulu, HI
09.1993 - 06.1995
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
World Wide Reservation Agent/Front Office Secretary
Sheraton Hotels/Sheraton Waikiki Hotel
Honolulu, HI
Aug.1989 - May.1993
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Skills
- Food Preparation and Safety
- Price Memorization
- Food Sales and Promotion
- Stocking and Replenishing
- Menu Memorization
- Check Payment Processing
- Wine Service
- Cash Handling
- Table Setting Arrangements
- Order Accuracy
- Quality Control
- Guest Relations Management
- Food and Beverage Pairings
- To-Go Order Preparation
- Bill Computation
- Buffet Setup and Takedown
- Food Spoilage Prevention
- Menu Item Recommendation
- Dining Area Maintenance
- Hospitality Service Expertise
- Ordering Procedures
- Pos Operation
- Wine and Liquor Service
- Age Verification
- Banquet Coordination
- Hors D' Oeuvres Service
- Guest Seating
- Utensil Cleaning
- Plates Presentation
- Regulatory Compliance
- Server Training
- Performance Improvement
- Dining Room Monitoring
- Table Monitoring and Turnover
- Special Requests and Substitutions
- Dining Room Cleaning and Upkeep
- Waiting Tables
- Cocktail Knowledge
- Patron Rapport
- Glassware Polishing
- Guest Satisfaction
- Workflow Coordination
- Transactions and Cash Handling
- Greeting and Seating Guests
- Cash Register Operations
- Guest Flow
- Courteous Phone Demeanor
- Beverage Preparation
- Adaptable and Flexible
- Customer Service and Rapport
- Daily Specials Memorization
- Cool Under Pressure
- Servsafe Certified
- Server Improvements
- Table Bussing
- Forecast Preparation
- Guest Inquiries
- Bus Tables
- Warm and Friendly
- Identification Requirements
- Condiment Refilling
- Table Preparation
- Contamination Prevention
- Patron Experiences
- Bathroom Servicing
- Anticipating Guest Needs
- Billing and Payment Processing
- Taking Reservations
- Ability to Lift 30 Pounds
Accomplishments
- Won "Customer Service Award" 1990 Sheraton Waikiki Hotel.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Similar Profiles
AVELINE RWEYEMAMUAVELINE RWEYEMAMU
Credit and Savings Manager at Mixx By Yas Part of Yas TanzaniaCredit and Savings Manager at Mixx By Yas Part of Yas Tanzania
Armand A. RumeoArmand A. Rumeo
Owner / Operator at Mixx EventsOwner / Operator at Mixx Events
Marcelo SilvaMarcelo Silva
Sushi Chef at senshi mixxSushi Chef at senshi mixx