Summary
Overview
Work History
Education
Skills
Trainingandachievement
Community Service
Eligibility
Timeline
Generic

Rozalenawati Ramli

Irving,TX

Summary

Comprehensive experience in administration, coordination and project management. Skilled in the management of Customer Service, Sales and Marketing including tendering, staffing, responsibility in budgeting, forecasting and delivering good. Experience as Lead auditor in internal quality audit.

Retail professional with track record of managing front-end operations and enhancing customer satisfaction. Known for delivering consistent results and fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership, communication, and problem-solving, ensuring smooth operations and positive customer experiences.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

28
28
years of professional experience

Work History

Cash Office, Front End Supervisor

ROSS STORES DRESS FOR LESS
11.2016 - Current
  • Executing transaction, managing cash deposit and delivery the report to managers
  • Processing transactions for each registers, collecting checks, making cash deposit and maintaining the record incoming and outgoing cash
  • Executes all Company Best Practices, maximizes productivity and ensure associates comply to Company standards at Front End
  • Managing the Front End performance cashiers for customer satisfaction
  • Administer and coaching front end associates to be more reliable and efficient in complying the company policies and procedure
  • Assisting the stock team processing the merchandise with a sense of urgency and complete the task as per time required
  • Understand and complies with the Loss Prevention Awareness Program
  • Acting as Manager on Duty

Quality Engineer

TH TECHNOLOGIES SDN BHD
06.2003 - 06.2005
  • Company Overview: MALAYSIA
  • To plan, coordinate and execute internal quality audits
  • To ensure all quality process and corrective/preventive action and preventive action been followed n taken as per procedure
  • Writing a report on internal quality audit and management review report during Management Review Board meeting
  • Acts as facilitator in THT Project Quality Culture Team to inculcate quality environment in the company
  • Assisting the Contract personnel and become coordinator in preparing proposal and documents during tendering process
  • MALAYSIA

Sales Engineer

I-ENABLE SDN BHD
02.2003 - 06.2003
  • Company Overview: MALAYSIA
  • Assisting in preparing technical proposal to client for the software products and presenting the product to clients
  • MALAYSIA

Senior Project Engineer/Account Logistic Coordinator

SAPURA-NOKIA TELECOMMUNICATION
07.1996 - 07.2001
  • Company Overview: MALAYSIA
  • Handling project management from ordering till the commission of the project
  • As an interface between internal and external which is involved customer, supplier and partner
  • Provide logistic and sales report to management and customer
  • Ordering the material and invoicing customer
  • Leading the team for providing the good customer services
  • MALAYSIA

Education

Bachelor of Science - Electrical Engineering

University of Hartford

Skills

  • Customer service
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Opening and closing procedures
  • Cash counting
  • Staff supervision
  • Team supervision
  • Administrative skills

Trainingandachievement

  • Quick Spanish 1
  • ISO 9000:2000 Transition Auditor
  • Understanding ISO9001:2000 and Becoming Effective QMR
  • Handling Customer Complaints
  • Site Management- Running an Effective and Successful Site

Community Service

  • Volunteer in Tom Landry Elementary as parent representative for ESL.
  • Volunteer as Assistant Teacher for Radiant Stem Academy.
  • Learn Deutsch in Vienna for bilingual school.
  • Involve in Refugee Program / Event in DFW.

Eligibility

US Permanent Resident: Eligible to work in the US with no restriction.

Timeline

Cash Office, Front End Supervisor

ROSS STORES DRESS FOR LESS
11.2016 - Current

Quality Engineer

TH TECHNOLOGIES SDN BHD
06.2003 - 06.2005

Sales Engineer

I-ENABLE SDN BHD
02.2003 - 06.2003

Senior Project Engineer/Account Logistic Coordinator

SAPURA-NOKIA TELECOMMUNICATION
07.1996 - 07.2001

Bachelor of Science - Electrical Engineering

University of Hartford

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Rozalenawati Ramli