Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rozalind Jones

Irving,TX

Summary

Personable and organized with strong communication skills and keen ability to manage multiple tasks efficiently. Possesses understanding of client intake processes and database management, ensuring accurate and timely data entry. Committed to improving client satisfaction and operational efficiency.

Overview

17
17
years of professional experience

Work History

Financial Services Intake Supervisor

Advanced Infusion Solutions
01.2023 - Current
  • Led a team of intake specialists, providing guidance, support, and feedback on their work performance.
  • Maintained a high level of client satisfaction by addressing concerns promptly and professionally.
  • Contributed to company-wide initiatives aimed at improving overall service quality across various departments.
  • Streamlined intake processes by implementing efficient case management systems and tools.
  • Participated in recruitment efforts, helping to select highly qualified candidates for open positions within the team.
  • Enhanced team productivity with thorough training sessions and regular performance evaluations.
  • Established clear expectations for staff performance through comprehensive employee orientation programs and ongoing professional development opportunities.
  • Conducted regular meetings with the intake team to discuss performance metrics, identify areas for improvement, and develop action plans accordingly.
  • Mentored junior staff members, providing guidance and support to help them grow professionally within their roles.
  • Collaborated with other departments to improve overall service delivery and client outcomes.

Financial Services Intake Team Lead

Advanced Infusion Solutions
02.2022 - 01.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.

Financial Services Intake Verification Specialist

Advanced Infusion Solutions
12.2019 - 02.2022
  • Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
  • Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
  • Maintained a high level of professionalism when interacting with external parties during the insurance verification process.
  • Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.

Benefits Coordinator

OptionCare
10.2018 - 12.2019
  • Ensure the appropriate notification of patients in regards to their financial responsibility, benefit coverage, and payer authorization for services provided
  • Resolves customer issues in a professional, helpful manner that strikes the proper balance between customer satisfaction and financial responsibility to the company
  • Follow up with customers to ensure satisfaction with services provided

Patient Info Specialists Team Lead

Lafayette General Medical Center
11.2014 - 09.2018
  • Ensure the appropriate notification of patients in regards to their financial responsibility, benefit coverage, and payer authorization for services provided
  • Resolves customer issues in a professional, helpful manner that strikes the proper balance between customer satisfaction and financial responsibility to the company
  • Follow up with customers to ensure satisfaction with services provided
  • Trained and mentored all new hires on policies, procedures, and software
  • Mentor, coach, and address developmental opportunities and issues on the team
  • Respond to pre-certification questions and complaints as required to resolve problem and maintain high patient satisfaction levels
  • Advise physicians and other medical staff regarding insurance benefit and financial clearance status of patients

Legal Assistant

St. Martin Parish Public Defender’s Office
07.2011 - 10.2014
  • Proofreading and copyediting
  • Managing schedules and arranging meetings
  • Handling sensitive information with discretion and according to best practice
  • File pleadings, motions, and subpoenas for court
  • Prepare correspondence to opposing counsel and clients
  • Organize discovery materials and attorneys’ files
  • Assist attorneys with organizing their caseloads and meetings

Deputy Clerk of Court

St. Martin Parish Clerk of Court
09.2007 - 07.2011
  • Deputy Clerk for Juvenile, Misdemeanor, and Felony Court
  • Took minutes of all court proceedings
  • Kept original organized files
  • Filed subpoenas and warrants
  • Handled sensitive information with discretion and according to best practice
  • Built successful relationships with all court personnel
  • Handled all request for records from attorneys, judges, defendants or their families

Education

associate’s of business -

la. technical college evangeline campus
05.2003

diploma -

st. martinville senior high school
05.1999

Skills

  • Active Listening
  • Adaptability
  • Decision Making
  • Dependability
  • Effective Communication
  • Team Player
  • Schedule Management
  • Data Entry
  • Customer Service
  • Professionalism and ethics
  • Case management expertise
  • Staff training and development

Timeline

Financial Services Intake Supervisor

Advanced Infusion Solutions
01.2023 - Current

Financial Services Intake Team Lead

Advanced Infusion Solutions
02.2022 - 01.2023

Financial Services Intake Verification Specialist

Advanced Infusion Solutions
12.2019 - 02.2022

Benefits Coordinator

OptionCare
10.2018 - 12.2019

Patient Info Specialists Team Lead

Lafayette General Medical Center
11.2014 - 09.2018

Legal Assistant

St. Martin Parish Public Defender’s Office
07.2011 - 10.2014

Deputy Clerk of Court

St. Martin Parish Clerk of Court
09.2007 - 07.2011

associate’s of business -

la. technical college evangeline campus

diploma -

st. martinville senior high school

Similar Profiles

CREATE PROFILE
Rozalind Jones