Rozalyn Collins
R.N.
Rockport,TEXAS
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, case management, in field service coordinator, service coordination manager for Managed Care Organization leading 23 Employees in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult members, families and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Implementation of STAR Kids/Manager Service Coordination
Driscoll Health Plan
2015.08 - 2024.04
- Development and Implementation of STAR Kids program
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Case Manager / Service Coordination
United Health Care Community Plan of Texas
2011.04 - 2015.08
- Service Coordination with Manager Care members in their homes and/or other settings
Education
R.N. -
Del Mar College
Corpus Christi, Texas01.2008
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Training and Development
- Employee Coaching and Mentoring
- MS Office
- Managed Care
- Computer proficient
Professional Development
Commission Case Management Certification – CCMC
References
References are available upon request.
Certification
RUG certification in Medical Necessity & Level of Care Assessment for Community Services.
Timeline
Implementation of STAR Kids/Manager Service Coordination
Driscoll Health Plan
2015.08 - 2024.04
Case Manager / Service Coordination
United Health Care Community Plan of Texas
2011.04 - 2015.08
R.N. -
Del Mar College
RUG certification in Medical Necessity & Level of Care Assessment for Community Services.
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