Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keyanna Boey

Belleville,IL

Summary

Dynamic professional with a proven track record at Clayton Plaza Hotel and Suites, excelling in client relations and event management. Demonstrated expertise in DOT compliance and safe driving practices as an Owner/Operator Truck Driver. Known for exceptional professionalism and a strong work ethic, consistently exceeding sales goals and enhancing customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Owner/Operator Truck Driver

Key4 Hauling LLC
04.2019 - Current
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, processed IFTA and tax filing.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
  • Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
  • Increased revenue by strategically expanding client base and negotiating favorable contract terms.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.

Catering Sales Manager

Clayton Plaza Hotel and Suites
12.2017 - 05.2019
  • Increased event bookings by developing and implementing effective catering sales strategies.
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
  • Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
  • Exceeded both quarterly and annual sales goals.
  • Managed post-event follow-up process, soliciting feedback from clients to continually refine services offered.
  • Generated new business leads through targeted marketing campaigns and networking initiatives.
  • Strengthened client relationships through consistent communication and excellent customer service.
  • Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
  • Implemented strategic pricing models that balanced competitiveness with profitability.
  • Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.

Front Desk Manager

Clayton Plaza Hotel and Suites
04.2012 - 12.2017
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Attended staff meetings and brought issues to attention of upper management.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Promoted upselling opportunities to maximize revenue through available add-ons and packages.
  • Ensured data accuracy through regular audits of guest profiles.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.

Education

No Degree - Applied Science Accounting

Southwestern Illinois College
Belleville, IL
12-2026

General Studies

East St Louis Sr High School
East St Louis, IL
05-2007

Skills

  • DOT compliance
  • Professionalism and work ethic
  • Safe driving practices
  • Safety compliance
  • Paperwork coordination
  • Logbook management
  • GPS navigation systems
  • Fleet management
  • Dispatch communication
  • Efficient working with Microsoft Work, Excel, and Powerpoint

Certification

IDOT DBE Certifications

MODOT W/MBE Certifications

Timeline

Owner/Operator Truck Driver

Key4 Hauling LLC
04.2019 - Current

Catering Sales Manager

Clayton Plaza Hotel and Suites
12.2017 - 05.2019

Front Desk Manager

Clayton Plaza Hotel and Suites
04.2012 - 12.2017

No Degree - Applied Science Accounting

Southwestern Illinois College

General Studies

East St Louis Sr High School

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Keyanna Boey