Rozana Kelly
Director Of Community Treatment Center
Ann Arbor,MI
Summary
Enthusiastic MentaL Health Professional working In Correctional Health; eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Interrupting Violence and training in the area of Mental Health and Community Building and Restructuring. Rozana is a resourceful Community Directory with over 22 years of experience coordinating and monitoring community based intervention and outreach activities. Develops and executes outreach strategies and action plans based on corporate objectives and regional priorities with goal of increasing mental health awareness and moving men from bystanders to allies. Strong focus on data and analytics to drive targeted activities and return on growth efforts.
Overview
54
54
years of professional experience
1
1
Certificate
43
43
years of post-secondary education
Work History
Site Director
Detroit Rescue Ministry Mission
Detroit, MI
08.2012 - 04.2014
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Liaised with corporate sales and marketing teams to develop and maintain social media promotion, email-based campaigns and other marketing programs.
- Created and implemented print and digital public awareness campaign to increase awareness of [Product or Service].
- Scheduled regular outreach exhibitions and educated employees on presentations.
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Executed strategies to generate qualified leads through outreach sales calls to professional referral sources.
- Worked with senior case managers to coordinate team development activities and trainings.
- Conducted community workshops to promote different programs and educate public on available services.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Helped develop monthly schedules and assignments.
- Referred families to shelters, legal resources and educational programs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Social Justice & Peace Making
Presbytery of Detroit
Detroit, MI
06.1999 - 11.2018
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in team-building activities to enhance working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Onboarded new temps by entering employee information into systems.
Facility Director
Cherry Health- Community Treatment Center
Detroit, MI
02.2021 - Current
- Demonstrate leadership and management skills that foster a culture of mentoring, coaching, motivating and engaging staff
- Educate and empower staff to be adept at meeting current and future organizational needs, and adjust schedule staff hours of work, priorities, and assignments to ensure efficient operation, based on workload
- Direct, supervise, train, evaluate competencies and address performance issues consistently, promptly and appropriately
- Boost a cooperative work environment through unification between departments to create holistic care for clients
- Plan and facilitate meetings to communicate organization initiatives and updates to all program staff
- Continuously work to develop a culture of service delivery that has designated providers operating under a “whole-person” approach to care within a culture of continuous quality improvement
- Directed all areas of facility maintenance for [Type] buildings.
- Determined effective maintenance schedules to keep equipment and systems running smoothly.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Pushed contractors and vendors to complete projects within specified timelines.
- Managed minor appliance issues and scheduled repairs.
- Prepared action plans to establish procedures for various emergency situations.
- Provided support and services related to mail and deliveries.
- Assisted with meetings and conference room reservations.
- Maintained facility grounds, equipment and safety compliance.
- Ordered, maintained and distributed supplies and inventory.
- Reviewed and oversaw construction and renovation projects.
- Prepared reports and schedules with accuracy.
- Held classes to teach staff facility procedures.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Oversaw facility space leasing and kept peace among units.
- Assisted with agricultural and landscaping designs and plans.
- Controlled inventory according to needs and budget requirements.
- Applied safety knowledge, codes understanding and project management skills to complete tasks quickly and with minimal down time.
- Served as point of contact for internal and external customers seeking support and information.
Clinical Therapist
SHER Psychiatry, Ambercrest
Troy, MI
07.2014 - 09.2022
- Provide counseling and psychotherapy to clients who have life adjustment problems, emotional disorders or mental illness
- Provide treatment for depression, anxiety, psychosis, phobias, panic disorders, eating disorders, stress related problems, and severe mental disorders
- Work with clients who had difficulty meeting the social and emotional demands of medical treatment
- Provide treatment to individuals whose medical problems are related to psychological and emotional factors, or who are suffering from chronic pain due to chronic pain due to accidents, work, car, etc.
- Planned and organized individual, family and group therapy for patients ranging in ages and issues.
- Assisted youth in improving self-esteem, communication and coping skills.
- Delivered quality, comprehensive and well-integrated clinical services in alignment with patient needs.
- Prepared and maintained comprehensive progress reports for review by various parties.
- Wrote reports on clients and maintained required paperwork.
- Implemented variety of evidence-based counseling methods to achieve therapy goals.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Identified indications of mental deficiency, abnormal behavior or maladjustment through direct observation.
- Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
- Helped clients obtain outside specialist services by coordinating referrals and advising on options.
- Critically analyzed and interpreted reports related to opioid addiction, self-harm and psychosis across many healthcare domains.
- Offered specific advice to help clients work through educational or occupational issues.
- Aided general practitioners and specialists with handling complex cases by consulting on psychological diagnoses and treatments.
Liaison/Advocate
Domestic Violence Workgroup
01.2007 - Current
- Maintain current and complete knowledge of domestic violence, family dynamics and women’s issues in order to effectively serve clients and educate the community
- Provide crisis counseling, advocacy, information, and support to survivors of sexual violence via individual, group, and telephone sessions in non-residential and residential settings.
Clinical Unit Supervisor
Cherry Health- Community Treatment
Detroit, MI
06.2020 - 11.2020
- Coordinate with community, referral and funding sources to provide needed services
- Maintain timely clinical documentation and reporting within program standards and agency policies
- Assess and treat mental health/co-occurring/substance use disorders and coordinate client care
- Maintain current authorizations for service and complete utilization reviews
- Coordinate with primary care providers and psychiatrists to effectively treat the biological aspect of behavioral health disorders
- Facilitate client intakes
- Provide resident assessments, treatment plans, individual sessions and group sessions
- Case conference presentations.
Clinical Coordinator
Cherry Health- Community Treatment Center
Detroit, MI
08.2019 - 06.2020
- Maintain timely clinical documentation and reporting within all standards and agency policies which apply
- Become familiar with and maintain standards of Federal Bureau of Prisons guidelines as outlined in the FBOP Statement of Works
- Maintain a caseload of up to 24 residents within the Transitional Drug Abuse Treatment after care programming.
Mental Health Counselor
Franklin Wright Settlements
DETROIT, Michigan
01.2013 - 01.2014
- Guide clients in the development of skills and strategies for dealing with their problems
- Assist clients manage and overcome mental and emotional disorders and problems with their family and relationships
- Provided counseling, psychotherapy, and diagnostic assessment with people who have life adjustment problems, emotional disorders, or mental illness
- Counsel clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes
- Collect information about clients through interviews, observation, and tests
- Develop and implement treatment plans based on clinical experience and knowledge.
- Provided therapeutic activities to children in in-patient hospital setting to support emotional expression and build connection.
- Participated in collaborative training program on theories and implementation of [Type] therapy to enhance clinical success.
- Maintained caseload of more than [Number] children in public schools and group home placements.
- Improved outcomes of patients with psychiatric and co-morbid chronic pain conditions.
Program (HVRP)
Homeless Veteran Reintegration
01.2012 - 01.2014
- Identify homeless Veterans through strategic planning and advocating in the City of Detroit and across the Southeastern Michigan Region
- Assisting Veteran whom are homeless or at imminent risk of becoming homeless by connect them with VA programs and benefit coordinators at John Dingell VA Medical Center and local satellite offices
- Assist Veterans manage and overcome mental and emotional disorders and problems with their family and relationships with diagnostic assessments and counseling
- Listen to clients and ask questions, to help the clients understand their problems and develop strategies to improve their lives
- Increased participants by 68% in first quarter of employment which created opportunity for additional funding to assist with children and families of Veteran participants
- Handle all aspects of societal reintegration from both a holistic and philosophical approach of working with the whole person, the world around them, their family, and socio-culture environment.
Southfield Counseling Center
Detroit, MI
01.2012 - 01.2013
- Provided discreet confidential mental health counseling to individuals over the age of 13, families, and adults seeking support with psychological challenges including: academic difficulties, grief and loss, conflict resolution, adjustments, general anxiety, depression, stress, self-esteem, sexual orientation/identity, relationship issues, personal growth issues, and mind and body holistic connections
- Conducted intake and assessments to develop treatment planning in conjunction with client issues
- Worked with client to develop the proper psychotherapeutic intervention using individual, career and vocational counseling.
Detroit Rescue Mission Ministries
Detroit, MI
01.2011 - 01.2012
- Assist as part of a triage teem, assisting staffed psychologist in monitoring the client’s mental status including written brief chronological for each contact daily
- Facilitate small group conversations weekly with focus on motivating, informing, self-development.
Pastoral Care Advocate
Henry Ford Health Systems
01.2009 - 01.2010
- Educate health care team and families regarding the relationship of religious and spiritual issues to institutional services by interpreting and analyzing multi-faith and multi-cultural traditions that affect clinical services
- Lead or participate in health care ethics programs by clarifying value issues with patients, family members, staff and the organization
- Identify individuals whose religious/spiritual conflicts may compromise recovery or satisfactory adjustment.
Education
Master of Mental Health & Counseling and - Mental Health & Science
University of Phoenix
Master of Business Administration - undefined
University of Phoenix
Bachelor’s Degree - communication & Management
Eastern Michigan University
Skills
Strategic field outreach planning
undefinedAffiliations
Community Patient & Engagement Committee- Member, St. Joseph Mercy Hospital, Ann Arbor, MI
American Counseling Association (ACA), Member
American Rehabilitation Counseling Association (ARCA), Member
Certification
Above the Curve Senior Abuse
Timeline
Above the Curve Senior Abuse
09-2022
Facility Director
Cherry Health- Community Treatment Center
02.2021 - Current
Clinical Unit Supervisor
Cherry Health- Community Treatment
06.2020 - 11.2020
Clinical Coordinator
Cherry Health- Community Treatment Center
08.2019 - 06.2020
Clinical Therapist
SHER Psychiatry, Ambercrest
07.2014 - 09.2022
Mental Health Counselor
Franklin Wright Settlements
01.2013 - 01.2014
Site Director
Detroit Rescue Ministry Mission
08.2012 - 04.2014
Program (HVRP)
Homeless Veteran Reintegration
01.2012 - 01.2014
Southfield Counseling Center
01.2012 - 01.2013
Detroit Rescue Mission Ministries
01.2011 - 01.2012
Pastoral Care Advocate
Henry Ford Health Systems
01.2009 - 01.2010
Liaison/Advocate
Domestic Violence Workgroup
01.2007 - Current
Social Justice & Peace Making
Presbytery of Detroit
06.1999 - 11.2018
Master of Mental Health & Counseling and - Mental Health & Science
University of Phoenix
Master of Business Administration - undefined
University of Phoenix
Bachelor’s Degree - communication & Management
Eastern Michigan University
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