Roze Kolaj
White Plains,NY
Summary
Proactive compliance professional with extensive experience in navigating complex regulatory landscapes and supporting team success. Demonstrates strong problem-solving abilities and a proven ability to cultivate productive relationships with clients and colleagues. Known for methodical planning and disciplined execution, consistently achieving positive results in dynamic environments.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Compliance and Diversity Manager
Holt Construction Corp.
01.2023 - Current
- Established processes to ensure efficient workflow throughout the organization.
- Headed the Compliance Department under the Director of Business Operations
- Provided advice on how companies can develop effective partnerships and how to create opportunities for new trade partners
- Engaged with external partners such as local community organizations to build relationships
- Ensured compliance with all applicable laws, regulations, and industry standards.
- Conducted performance reviews for team members.
- Led a team of 2 employees, ensuring high productivity and excellent customer service.
- Ensured compliance with industry regulations and company policies.
- Oversaw and managed OCIP programs with our project management teams.
- Assisted with outreach programs to assist with subcontractor and supplier diversity
- Worked closely with federal agencies to ensure project goals and requirements were being met.
- Review of Certified Payroll and Employee Utilization Reports
- Worked with programs such as LCP Tracker, B2G, eBuilder, Procore, AON/WTW/MARSH Portals (OCIPs/CCIPs), Bluebeam, Adobe, Microsoft, ViewPoint
Project Coordinator
Holt Construction Corp.
01.2017 - 01.2023
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Managed communication channels between various teams involved in the execution of complex projects.
- Assisted project manager in drafting schedules and related documentation.
- Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
- Assisted with the preparation of presentations, reports and other documents related to projects.
- Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.
- Participated in meetings with clients, contractors, vendors and other stakeholders regarding current projects.
- Facilitated communication between team members, stakeholders and external partners involved in the project.
General Manager
Famous Famiglia
12.2015 - 09.2016
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Ensured compliance with local health department regulations regarding food safety standards.
- Recruited, interviewed and hired qualified staff for open positions.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created schedules and monitored payroll to remain within budget.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Reconciled daily transactions, balanced cash registers and deposited restaurant earnings at bank.
- Analyzed sales data to identify opportunities for growth.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Managed inventory levels to ensure that adequate supplies are always available while minimizing waste.
- Oversaw food preparation, production and presentation according to quality standards.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Performed administrative tasks including payroll processing and budgeting activities.
- Trained new employees in restaurant policies, procedures, and customer service standards.
- Oversaw daily operations of restaurants, ensuring efficient service and customer satisfaction.
Operations Manager
Famous Famiglia
10.2012 - 12.2015
- Improved morale and management communication by creating employee recognition and rewards practices.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Connect with clients and develop strategies to achieve sales and customer service goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Collaborated with team leaders on quality audits.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated with other departments including sales, marketing, finance, and human resources. to ensure efficient operations.
- Managed operations across all US and Canada locations.
- Developed and implemented training programs.
Education
Some College (No Degree) - Computer Programming
Pace University
Pleasantville, NYSome College (No Degree) - Early Childhood Special Education
SUNY Westchester Community College
Valhalla, NYHigh School Diploma -
Byram Hills High School
Armonk, NY05-2009
Skills
- Regulatory compliance
- Outreach
- Performance monitoring
- Data analysis
- Project management
- Client & Trade Partner relationship management
- Policy implementation
- Policy and procedure development
- Diversity initiatives
- Reporting and documentation
- Compliance monitoring
- Audit management
- Compliance procedures
- Privacy and confidentiality
Accomplishments
- Next Generation of Women - WBC 2019
- Power Women of Queens - Schnepps Media 2023
- Power Women of Queens ICON - Schnepps Media 2024
Certification
- Construction Management Certificate - Columbia University (ONLINE) - JAN 2022
- Food Protection Manager Certification - NYC Department of Health and Mental Hygiene
- OSHA 30
- First Aid, CPR, and AED - American Heart Association
- Procore Technologies - Project Management Certificate
LANGUAGES
English: Native/ Bilingual
Albanian: Native/ Bilingual
Timeline
Compliance and Diversity Manager
Holt Construction Corp.
01.2023 - Current
Project Coordinator
Holt Construction Corp.
01.2017 - 01.2023
General Manager
Famous Famiglia
12.2015 - 09.2016
Operations Manager
Famous Famiglia
10.2012 - 12.2015
Some College (No Degree) - Computer Programming
Pace University
Some College (No Degree) - Early Childhood Special Education
SUNY Westchester Community College
High School Diploma -
Byram Hills High School