Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Rozell Rogers

Parking Operations Manager
Raleigh,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Parking Manager

Live Nation Worldwide Inc.
01.2019 - Current
  • Assisted sales and service staff with moving automobiles to keep operations running smoothly.
  • Parked vehicles in visually appealing ways to attract customer attention and increase sales.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Effectively supervised staff of 150+ personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed internal operational standards and productivity targets.
  • Launched quality assurance practices for each phase of development
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Director of Operations

First Class Valet Parking LLC
Durham, NC
02.2011 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
  • Provided documentation of processes to comply with regulations and company policies.
  • Increased sales by $150% by establishing goals, overseeing performance and budget
  • Assisted in recruiting, hiring and training of team members.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Defined, implemented, and revised operational policies and guidelines.
  • Garage and surface parking lot operations,

Valet Parking Manager

Marriott Hotels
01.2002 - 03.2011
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Assisted in recruiting, hiring and training of team members.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Designed intriguing layout for parking lots.
  • Trained service staff on latest policies and procedures.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.

Education

High School Diploma -

East Brunswick High School
East Brunswick, NJ
06.1999

Skills

  • Vehicle Operations
  • Operational Standards
  • Improvement Plans
  • Business Operations
  • Assessing Conditions
  • Customer Service
  • Employee Discipline
  • Operational Procedures
  • Corporate Finance
  • Time Management
  • Department Oversight
  • Operational Planning
  • Root Cause Analysis
  • Business Management Principles
  • Microsoft Outlook
  • Microsoft Windows
  • Microsoft Office
  • Microsoft Access
  • Adobe Systems Adobe Acrobat
  • Citrix
  • Customer Service

Accomplishments

2007 Marriott Employee of year

Duke University Football, Basketball Parking

Valet/Self Parking DPAC (Durham, NC) PRIVATE

Durham Bulls Parking (PRIVATE)

Valet Parking (Full Frame Documentary Festival) Durham, NC

Five Points Parking (Durham, NC)

Unscripted Hotel Durham (Garage)

Timeline

Parking Manager

Live Nation Worldwide Inc.
01.2019 - Current

Director of Operations

First Class Valet Parking LLC
02.2011 - Current

Valet Parking Manager

Marriott Hotels
01.2002 - 03.2011

High School Diploma -

East Brunswick High School

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Rozell RogersParking Operations Manager