Rozena Stewart
North Little Rock,AR
Summary
Detail-oriented and results-driven healthcare professional with experience in medical laboratory science, health information management, and patient-facing roles. Skilled in laboratory testing, medical records management, and administrative support with a proven ability to ensure accuracy, compliance, and quality patient care. Recognized for strong communication, critical thinking, and problem-solving skills in fast-paced clinical environments.
Overview
6
6
years of professional experience
Work History
Medical Laboratory Scientist I
University of Arkansas for Medical Sciences
Little Rock, AR
02.2024 - 03.2025
- Supplied blood components for direct patient care in trauma, surgery, and transfusion cases.
- Performed ABO/Rh, IAT, DAT, antibody identification, crossmatching, and other advanced blood bank procedures.
- Conducted daily reagent quality control (QC) and preventive maintenance on lab equipment, ensuring accuracy and compliance.
- Supported Massive Transfusion Protocols, delivering rapid and precise blood component allocation in critical cases.
Health Information Specialist
Ciox Health
Little Rock, AR
11.2023 - 02.2024
- Processed patient medical record requests with 100% adherence to HIPAA guidelines.
- Retrieved, scanned, and transmitted medical records electronically with accuracy and efficiency.
- Verified patient authorizations and validated release requests according to organizational policies.
Receptionist
Midwest Endoscopy Services
Omaha, NE
06.2023 - 09.2023
- Greeted and assisted patients and families, ensuring a welcoming environment.
- Handled multi-line phone system, scheduled appointments, and coordinated communications with staff.
- Reviewed admission paperwork for accuracy, including patient rights and advance directives.
Receptionist
Saint Paul VI Institute
Omaha, NE
01.2022 - 06.2023
- Managed patient intake by collecting medical, personal, and insurance details.
- Scheduled and rescheduled appointments, coordinating with providers to maintain smooth patient flow.
- Acted as liaison between patients and medical staff to address scheduling conflicts and delays.
Client Service Representative
Ciox Health
Omaha, NE
07.2019 - 10.2020
- Fulfilled patient record release requests with accuracy and compliance.
- Scanned, copied, and transmitted medical records electronically.
- Ensured patient confidentiality while validating documentation against HIPAA standards.
Education
Bachelor of Science - Biological Sciences
Southern Arkansas University
Magnolia, AR05.2018
Skills
- Medical Laboratory Testing (ABO/Rh, IAT, DAT, Antibody ID, Crossmatching)
- Medical Records & Information Management (HIPAA Compliance)
- Patient Care & Customer Service
- Equipment Maintenance & Quality Control
- Scheduling & Administrative Support
- Critical Thinking & Problem Solving
- Team Collaboration & Leadership
- Database & Computer Literacy
Additional Information
- Proficient in Microsoft Office Suite, EMR/EHR systems, and database management.
- Recognized for attention to detail, strong work ethic, and ability to learn quickly.
Timeline
Medical Laboratory Scientist I
University of Arkansas for Medical Sciences
02.2024 - 03.2025
Health Information Specialist
Ciox Health
11.2023 - 02.2024
Receptionist
Midwest Endoscopy Services
06.2023 - 09.2023
Receptionist
Saint Paul VI Institute
01.2022 - 06.2023
Client Service Representative
Ciox Health
07.2019 - 10.2020
Bachelor of Science - Biological Sciences
Southern Arkansas University