Rozilla Lal
Hayward,CA
Summary
Attentive Police Dispatcher bringing 14 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Per Diem Police Dispatcher
San Francisco State University Police Department
06.2023 - Current
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and fire department.
- Answered calls to determine nature of problems and locations to direct type of response needed.
- Conducted criminal record checks ( CLETS), driver's license numbers and warrants into telecommunications systems to fulfill officer requests. Entered stolen property, emergency protective ordered, in CLETS.
- Monitored alarm systems, appropriate police response to intrusions and trouble indicated alarms.
- Used RIMS to track and maintain case incident numbers and logs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Made afterhours calls to facilities staff for emergency repairs.
Budget Analyst
Cal State East Bay, Students Affairs Department
03.2022 - Current
- Reviewed monthly budgets in Common Financial System and create budget sheets for fiscal year. Update budget spending monthly for management to review.
- Generated annual budget forecasting information for executive and corporate reports.
- Prepared response strategies to avoid potential budget cuts.
- Complete monthly procurement card reports, assist staff with completing procurement card report if needed.
- Download reports from Common Financial System, breaking down data, create pivot tables. Purchase supplies, merchandise for events on campus, order catering for events.
Police Dispatcher
Cal State East Bay Police Department
09.2007 - 03.2022
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and fire department.
- Answered calls to determine nature of problems and locations to direct type of response needed.
- Conducted criminal record checks (CRIMS, CLETS, Cal Photo, CSAR Systems), driver's license numbers and warrants into telecommunications systems to fulfill officer requests. Entered stolen property, emergency protective ordered, in CLETS.
- Monitored alarm systems, appropriate police response to intrusions and trouble indicated alarms.
- Used ARMS, RIMS to track and maintain case incident numbers and logs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Made afterhours calls to facilities staff for emergency repairs.
- Communication Training Officer, trained new dispatchers. Completed DA packets for officers, helped with records release afterhours.
Department Supervisor
Jcpennys
01.2000 - 07.2007
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Managed employees, making sure all departments were staffed, delegated tasks and held each employee accountable for completing assignments.
- Open and closed store.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
High School Diploma -
San Lorenzo High School
San Lorenzo, CA06.1993
Skills
- Monthly Reporting
- Preparing Budgets
- Report Preparation
- Dispatching Procedures
- Teletype Networks
- Secure Sensitive Information
- Dispatch First Responders
- Computer-Aided Dispatching
- Emergency Call Routing
- Alarm System Monitoring
Timeline
Per Diem Police Dispatcher
San Francisco State University Police Department
06.2023 - Current
Budget Analyst
Cal State East Bay, Students Affairs Department
03.2022 - Current
Police Dispatcher
Cal State East Bay Police Department
09.2007 - 03.2022
Department Supervisor
Jcpennys
01.2000 - 07.2007
High School Diploma -
San Lorenzo High School
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