Rozina Maknojiya
Austin
Summary
Dynamic Store Manager with a proven track record at Marc Robinson Jewelers, excelling in inventory management and customer service. Enhanced operational efficiency through strategic process improvements, resulting in increased sales and customer satisfaction. Skilled in budget management and conflict resolution, fostering strong client relationships to drive repeat business.
Overview
17
17
years of professional experience
Work History
Store Manager
Marc Robinson Jewelers
Austin
10.2015 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Preserved product quality by maintaining stock and returning or repairing damaged items.
- Preserved product quality by maintaining an updated inventory and disposing of damaged items.
- Performed regular price checks to ensure competitive pricing.
- Resolved customer complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Assessed operational efficiency of the store's departments.
- Monitored progress by establishing plans, budgets and measuring results.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Planned special promotions or discounts based on market trends.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Organized promotional events to increase product awareness.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Developed relationships with suppliers to negotiate better prices.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Implemented campaigns and promotions to help with developing goods and services.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Updated POS system with new products and promotional offers.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared staff work schedules and assigned team members to specific duties.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Assistant Trading Associate
Credit Suisse Bank
Mumbai
08.2008 - 06.2015
- Analyzed financial data to identify trends and areas for improvement.
- Processed payments using point-of-sale systems.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Developed and maintained relationships with clients.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted customers with selecting items and answering questions about products.
- Handling various financial products like swaps, FX, interest rate swaps, etc.
- FX daytime trading for the Asian market.
Education
MBA - Finance
Mumbai University
India05-2012
Skills
- Inventory management
- Sales analysis
- Employee training
- Customer service
- Visual merchandising
- Budget management
- Conflict resolution
- Process improvement
- Data analysis
- Time management
- Operational efficiency
- Supplier negotiation
- Supply chain management
- Verbal and written communication
- Multitasking and organization
- Employee scheduling
- Inventory control
- Order management
- Store merchandising
- Profit margin optimization
- Store opening and closing procedures
- Vendor management
- Accurate cash handling
- Mathematical aptitude
- Bank deposit procedures
Languages
Hindi
Professional
Gujarati
Professional
Timeline
Store Manager
Marc Robinson Jewelers
10.2015 - Current
Assistant Trading Associate
Credit Suisse Bank
08.2008 - 06.2015
MBA - Finance
Mumbai University
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