Rozina Khan
Pembroke Pines,FL
Summary
Upbeat, customer-focused Sales Associate with 14 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate
Unik Grocery
Lauderhill, FL
08.2021 - Current
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Cleaned shelves, counters and tables to maintain organized store.
- Coordinated with vendors regarding stock deliveries and issues.
- Greeted customers to determine wants or needs.
Phlebotomist
One Blood Inc.
Pompano Beach, FL
06.2019 - 07.2021
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Calibrated equipment according to manufacturer specifications.
- Maintained accurate records of collected specimens and test results.
- Responded quickly and effectively to emergency situations.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided excellent customer service while interacting with patients.
- Maintained a clean, safe, and organized work environment.
- Processed samples accurately and efficiently.
- Assisted in the training of new phlebotomists.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
Store Manager
McNab Food Store
Tamarac, FL
06.2013 - 05.2019
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored inventory levels and placed orders to restock shelves.
- Updated POS system with new products and promotional offers.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Negotiated contracts with suppliers for cost-effective solutions.
- Cultivated a positive work environment promoting teamwork.
Sales Associate
SMS Convenience Inc.
Lauderhill, FL
10.2009 - 06.2013
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Collected payments and provided accurate change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Education
Bachelor of Arts - Economics
National University
07-1997
Skills
- Business Development
- Client Account Management
- Upselling
- Inventory Control
- Sales Development
- Customer Needs Assessment
- Order Processing
- Payment Processing
- Retail loss prevention
- Outgoing Personality
- Excellent communication skills
- Multi-tasking strength
- Financial records analysis
- Retail merchandising expertise
- Inventory Tracking
- Sales Strategies
- Client Service
- Exceptional customer service
- Verbal/written communication
- Fraud Detection
- Reliable and punctual
- Money Handling
- Store Opening and Closing
- Positive and professional
- Complex Problem-Solving
- Money Transfer Systems
- POS System Operation
- Customer Service
- Teamwork and Collaboration
Certification
- Basics of Project Management
- Project Management Essentials
- CPR Licenses
Timeline
Sales Associate
Unik Grocery
08.2021 - Current
Phlebotomist
One Blood Inc.
06.2019 - 07.2021
Store Manager
McNab Food Store
06.2013 - 05.2019
Sales Associate
SMS Convenience Inc.
10.2009 - 06.2013
Bachelor of Arts - Economics
National University
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