Rozlyn Marcellino
Sharm El-Sheikh,Egypt
Summary
Detail-oriented and versatile Operations and Administration Specialist with over 5 years of experience supporting documentation, logistics, compliance, and multi-stakeholder coordination across healthcare, education, and HR environments. Skilled in managing sensitive records, overseeing complex workflows, tracking financial data, and supporting cross-functional teams. Known for accuracy, professionalism, and the ability to thrive in structured, fast-paced settings. Fluent in English and Arabic, with experience in multicultural work environments.
Overview
8
8
years of professional experience
Work History
Office Operations Manager
Biofeedback WORKS
01.2022 - 08.2025
- Oversaw compliance documentation, including contracts and Certificates of Insurance, ensuring accuracy and audit readiness.
- Served as primary liaison between county social workers and clinical staff to coordinate client services.
- Processed invoices and superbills through Medisoft and Excel while adhering to confidentiality standards.
- Maintained financial tracking systems and monitored expenditures to support efficient operations.
- Managed purchase orders to optimize workflow and resource allocation.
- Organized staff engagement initiatives to enhance team cohesion and operational support.
- Ensured smooth office operations through proactive problem-solving and thorough administrative oversight.
Neurofeedback Specialist
Biofeedback WORKS
01.2022 - 01.2025
- Conducted comprehensive qEEG assessments and prepared detailed neurological documentation to support clinical evaluation.
- Implemented advanced neurofeedback protocols, including sLORETA, Z-Score, ISF, and HEG, with accuracy and adherence to clinical standards.
- Monitored and analyzed real-time neurophysiological data, collaborating with clinicians to adjust treatment protocols for optimal outcomes.
- Maintained precise clinical records, treatment plans, and progress documentation in compliance with practice and regulatory requirements.
- Ensured a high level of professionalism, confidentiality, and client care in a specialized clinical environment.
Program Coordinator
Compass Enrichment
01.2021 - 01.2023
- Oversaw end-to-end student registration processes using Event Espresso, ensuring accuracy and timely enrollment.
- Coordinated schedules, program logistics, and resource materials to support smooth daily operations.
- Served as the primary point of contact for parents and participants, providing clear communication and responsive support.
- Planned and led teen community-building events that fostered engagement, teamwork, and positive participation.
- Maintained organized documentation and ensured compliance with program policies and standards.
- Collaborated with staff and instructors to optimize program flow and resolve operational challenges.
Behavior Specialist / Support Technician (ABA Background)
Center of Autism and Related Disorders
01.2018 - 01.2022
- Implemented individualized behavior and skill-development programs with precision, consistency, and adherence to established protocols.
- Collected and analyzed client behavior data daily to support informed decision-making and improve program effectiveness.
- Applied evidence-based strategies-including reinforcement systems, skill-acquisition methods, and de-escalation techniques-to promote positive outcomes.
- Maintained detailed and accurate documentation, ensuring compliance with organizational standards and reporting requirements.
- Built strong rapport through clear communication, cultural sensitivity, and a client-centered approach.
- Worked collaboratively with supervisors, educators, and multidisciplinary teams to ensure coordinated support and continuity of care.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA07-2024
Associate of Arts - Liberal Arts And Sciences
Rochester Community and Technical College
Rochester, Minnesota, MN05-2016
Skills
- Administrative and operational support
- Compliance management
- Contract and documentation oversight
- Workflow coordination
- Financial tracking and invoicing
- Procurement assistance
- Data management systems
- HRIS expertise
- SAP proficiency
- ASD/ABA intervention techniques
- Behavioral support strategies
- Neurofeedback methodologies
- QEEG analysis
- SLORETA application
- Z-score interpretation
- ISF techniques
- HEG practices
- Research and data analysis
- Staff engagement
- Office administration
- Software updating
- Employee training
- Billing
- Scheduling coordination
- Workflow planning
- Administrative support
- Staff hiring
- Assessment and reporting
- Client and staff communication
- Interagency collaboration
- Confidential record management
- High-quality documentation standards
- Problem-solving skills
- Adaptability in dynamic environments
- Mission-driven reliability
Languages
Arabic
Native/ Bilingual
Timeline
Office Operations Manager
Biofeedback WORKS
01.2022 - 08.2025
Neurofeedback Specialist
Biofeedback WORKS
01.2022 - 01.2025
Program Coordinator
Compass Enrichment
01.2021 - 01.2023
Behavior Specialist / Support Technician (ABA Background)
Center of Autism and Related Disorders
01.2018 - 01.2022
Bachelor of Science - Psychology
Liberty University
Associate of Arts - Liberal Arts And Sciences
Rochester Community and Technical College