Rozlyn Osowski
Summary
Dynamic and reliable professional with a strong work ethic, experienced as a Pump Call Coordinator at A&R Wastewater Management. Demonstrated exceptional problem-solving skills and compassionate understanding, enhancing client satisfaction and streamlining processes. Proven ability to manage high-pressure situations while maintaining professionalism and fostering a positive team environment.
Overview
4
4
years of professional experience
Work History
Babysitter
Self-employed
01.2023 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Pump Call Coordinator
A&R Wastewater Management
06.2021 - Current
- Collaborated closely with team members, fostering a positive work environment that resulted in increased employee morale.
- Streamlined call coordination processes for improved productivity and reduced wait times.
- Supported clients by providing timely responses to their inquiries through various communication channels such as phone calls, emails, or text messages.
- Offered outstanding service quality by actively listening to callers'' concerns or questions before providing appropriate solutions.
- Managed high call volumes calmly, maintaining professionalism under pressure and contributing to overall company efficiency.
- Maintained accurate records of all customer interactions, ensuring seamless information flow between departments.
Education
No Degree - Business Exploratory
Indiana University, Bloomington
Bloomington, INElkhart High School
Elkhart, IN06-2025
Skills
- Compassionate understanding
- Problem-solving
- Time management
- Strong work ethic
- Reliability
Timeline
Babysitter
Self-employed
01.2023 - Current
Pump Call Coordinator
A&R Wastewater Management
06.2021 - Current
No Degree - Business Exploratory
Indiana University, Bloomington
Elkhart High School
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