Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROZLYNN ARMSTRONG

Lake Elsinore,CA

Summary

High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Upbeat hostess/cashier excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a passion to always learn more and growth within the company.

Overview

2
2
years of professional experience
1
1
Certification

Work History

HOST

Chilli's
09.2022 - Current
  • Monitored seating area and checked restrooms regularly to keep spotless
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Assisted managers with quickly resolving service- and food-related issues
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
  • Recorded available tables after seating each party using specialized seating software
  • Documented reservations and communicated changes to guests
  • Answered customer questions about hours, seating and menu information
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Informed servers of newly seated parties for speedy service
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

Customer Service Representative/Cashier

Stadium Pizza
12.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

No Degree - Kinesiology

Riverside City College
Riverside, CA
08.2027

Lakeside High School
Lake Elsinore, CA
06.2022

Skills

  • Restaurant Operation
  • Warm and Welcoming Table Assignment Management
  • Front of House Management
  • Front- and Back-Of-House Coordination
  • Guest Greeting and Seating
  • Wait List Management
  • Time Management
  • Hosting Functions
  • Guest Flow
  • Large Party Preparation
  • Active Listening and Communication
  • Team Player

Certification

First Aid/CPR Certified

Timeline

Customer Service Representative/Cashier

Stadium Pizza
12.2023 - 08.2024

HOST

Chilli's
09.2022 - Current

No Degree - Kinesiology

Riverside City College

Lakeside High School

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ROZLYNN ARMSTRONG