Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROZZANA G. LIRIO

Arroyo Grande,CA.

Summary

To join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned. SUMMARY OF QUALIFICATIONS Technical Support Technician/ Customer Service Rep/ Billing Agent / Sales Agent / Administrative Assistant/ Terminal Manager/ Sales Rep/ Multiple property Management

Overview

50
50
years of professional experience

Work History

Mary Kay Consultant

06.2010 - Current
  • Strong interpersonal, listening, and rapport-building skills,
  • Communicate with customers, coworkers, business associates, and management
  • Experience in general office business practices, answering customers inquires, problems
  • Extensive experience on skin care and make up application
  • Conducted one-on-one client consultations to identify skincare and make up
  • Trained 5 new Mary Kay consultants on how to successfully sell to new clients and start a new business
  • Maintaining accounts , website, data entry , and inventory

Properties Owner/Landlord

Ranch Lirio
Orcutt , CA
01.2005 - Current
  • Advertising the property, drafting lease agreements
  • Running background checks on prospective tenants,
  • Collecting and processing rental payments
  • Enforcing property rules, performing maintenance and repairs
  • Completing other tasks associated with the administration of the property
  • Knowledge of financial record keeping, accounts payable, purchasing, deposits
  • Detail oriented, exceptional communication, writing, computer and record keeping skills
  • Analyze operating results for multiple business units
  • Processing payroll twice monthly with payroll software
  • Clerical duties

Terminal Manager

Griley Overnight
Santa Maria , CA
01.2014 - 04.2021
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Set terminal budgets and set goals to adhere to plans.
  • Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
  • Fielded customer complaints and comments and rectified issues.
  • Boosted accuracy in outbound and inbound operations by initiating quality control processes on incoming and outgoing freight.
  • Double-checked work orders and deliveries for quality assurance.
  • Directed and monitored tracking, routing and dispatching transportation vehicles.
  • Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
  • Maintained composure and order when handling customer and employee injuries, incidents and accidents.
  • Monitored employee performance and productivity.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
  • Hired, trained and educated 20 new employees to improve company performance and efficiency.
  • Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
  • Developed emergency protocols for warehouse and safety guidelines.
  • Negotiated contracts with outside providers to minimize cost and increase profitability.
  • Directed and initiated investigations to resolve shipper or customer complaints.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Generated profit and loss statements and financial overviews of store.
  • Handled customer complaints and revised process to improve service, boosting customer service scores.
  • Facilitated intra-departmental functions and store operations according to corporate business plan.

Sales Representative Manager

Griley Overnight
Santa Maria, CA
01.2013 - 01.2014
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Produced contracts, reports, letters, and proposals for clients.
  • Developed and implemented comprehensive salesperson training program.
  • Organized promotional events and interacted with community to increase sales volume.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
  • Aggressively pursued competitive accounts by differentiating company from competitors.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Resolved customer issues quickly and managed over 200 accounts to increase sales and meet quotas.
  • Reduced expenses by effectively negotiating contractor prices, terms and service agreements.

Technical Support Technician / Customer service rep / Admin assistant

Ups Teleservices
Santa Maria, Ca.
01.2000 - 07.2012
  • Lead mentor for all new hiring employees
  • Handled business accounts activations, resolved billing and inventory issues
  • Provided excellent customer service to both corporate and personal accounts
  • Customer Service, supervised, coached and participated with new technicians on all there new tasks
  • Planned and completed complex and demanding projects
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Schedule and organize business and time-sensitive activities such as travel, client meetings, staff meetings, conferences, interviews, and teleconferences for department and/or office activities
  • Have a high proficiency with computer hardware and software, Microsoft Office Suite, and office machines such as printers, phones, personal computers, etc
  • Accurately process and record call transactions using a computer and designated tracking software

Education

Alan Hancock College
2000

Skills

  • Safety and Cleanliness Standards
  • Security Practices
  • Locating Merchandise
  • Exceeding Customer Expectations
  • Sales and Promotions
  • Team Goals

Timeline

Terminal Manager

Griley Overnight
01.2014 - 04.2021

Sales Representative Manager

Griley Overnight
01.2013 - 01.2014

Mary Kay Consultant

06.2010 - Current

Properties Owner/Landlord

Ranch Lirio
01.2005 - Current

Technical Support Technician / Customer service rep / Admin assistant

Ups Teleservices
01.2000 - 07.2012

Alan Hancock College

Similar Profiles

CREATE PROFILE
ROZZANA G. LIRIO